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Help Desk Specialist

2 months ago

Toronto, Ontario, Canada Citi College of Canadian Careers Full time
Job Title: Help Desk Technician

Citi College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Technical Support: Provide technical assistance to users experiencing difficulties with computer systems and networks.
  • Troubleshooting: Identify and resolve technical issues with computer systems and networks.
  • Documentation: Maintain a problems and solutions log for use by other technical support analysts.
  • Training: Provide advice and training to users in response to identified difficulties.
  • Supervision: Supervise other technical support workers in this group.
Requirements:
  • Education: College/CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 hours per week.