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Team Manager, Sales Solutions

3 months ago

Ottawa, Ontario, Canada Distributel Full time
Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter.

By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers

LOCATIONS:

  • Ottawa, Ontario

ABOUT THE OPPORTUNITY:


Reporting to the Senior Manager, Sales and Retention, the Team Manager, Inbound Sales will be responsible for the smooth operation of the consumer Inbound Sales Team by ensuring high productivity, quality, and efficiency with the team's work to deliver on sales targets and other internal KPIs.


KEY RESPONSIBILITIES:

  • Remain continuously engaged and provides strong support to the frontline agents.
  • Produces, maintains, reviews, and analyses operational and sales performance KPIs, both at a team and individual level. Identifies areas which need improvement and proposes inflight actions to improve performance.
  • Conduct regular meetings with team members, weekly & monthly.
  • Performance, schedule, and attendance management.
  • Manage daytoday line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
  • Works in conjunction with Training department & Sales Enablement special to train new hires and ensure continuous improvement of the team.
  • Work with the management team to identify and deliver positive change and business efficiencies.
  • Ensures employees adhere to company policies and legal regulations.
  • Assist & develop staff motivation through various incentive programs and other initiatives.
  • Assist Senior Manager with recruitment and hiring when applicable.

WORKING CONDITIONS:

  • Remote role.
  • Fast paced, multitasking.

TOOLS & TECHNOLOGY USED:

  • Proficient at sourcing/using online resources.
  • Proficient in Microsoft Office Suite.
  • Internal systems (DAS, web tools)

CREDENTIALS:

  • Education: High School Equivalent.
  • Experience: Minimum 2 years in a leadership role and 2 years in a sales role.
  • Equivalent combination of relevant education and experience may be considered.

LANGUAGE REQUIREMENTS:

  • Ability to speak, read & write in both French & English to be able to support the staff and customers across Canada.

SKILLS & ABILITIES:

  • High end written and verbal communication skills in English and French
  • Demonstrated leadership and coaching abilities.
  • Self-Starter and highly adaptable.
  • Strong interpersonal skills: Ability to engage, motivate and persuade.
  • Resourceful.
  • Sales passion and knowhow.
  • Detail oriented; understanding why the details matter and ensure that they are executed.
  • Fact driven, analytical and curious.
  • Able to make informed decisions using a defined framework, process, and metrics.
  • Ability to maintain composure under pressure or in stressful situations.

VOICI CE QUI EST PRÉVU POUR VOUS/HERE'S WHAT'S IN IT FOR YOU (ENGLISH VERSION FOLLOWS)**Expérimentez une multitude d'opportunités que seule une entreprise en pleine croissance peut offrir en rejoignant une équipe dynamique qui travaille avec vigilance pour remodeler le paysage des télécommunications.


Le cœur et l'âme de notre programme de rémunération sont construits sur les fondations de notre vision, de notre mission et de nos valeurs.


Un programme de prestations médicales et dentaires d'entreprise de premier plan, ainsi que de nombreux autres avantages qui font de Distributel un excellent endroit où travailler.

Des cotisations au REER. Nous favorisons l'équilibre entre vie professionnelle et vie personnelle avec des congés payés généreux. Nous offrons un excellent environnement de travail avec des événements sociaux organisés. Vous aurez des opportunités de croissance et de développement. Nous avons de superbes emplacements en centre-ville et des personnes incroyables. Distributel connecte les Canadiens aux personnes, aux passions et aux priorités qui comptent. Rejoignez-nous dans notre mission de fournir une véritable alternative aux consommateurs canadiens

La diversité et l'inclusion sont importantes chez Distributel. Nous apprécions l'unicité de chaque individu et croyons que nos différences nous rendent plus forts. Distributel s'engage à offrir un lieu de travail garantissant l'égalité des chances, le développement et l'avancement pour tous.

QUE SE PASSE-T-IL APRÈS L'ENVOI DE VOTRE CANDIDATURE ?

La diversité et l'inclusion sont importantes chez Distributel. Nous apprécions l'unicité de chaque individu et croyons que nos différences nous rendent plus forts.

Distributel s'engage à offrir un lieu de travail garantissant l'égalité des chances, le développement et l'avancement pour tous les employés actuels et futurs.


HERE'S WHAT'S IN IT FOR YOU:
Experience a wealth of opportunities that only a growing compan