IT Helpdesk Technician

2 weeks ago


Calgary, Alberta, Canada iF1 Solutions Full time

We are a young, driven and innovative IT Consulting firm looking for a highly-motivated IT Helpdesk Technician to join our growing IT team in Calgary.


If you're a self-motivated and creative problem solver who thrives in a fast-paced, collaborative environment, we'd love to hear from you.


How you might spend your days:

  • Responding to and tracking incoming requests for IT technical support from clients in person, via phone, and electronically
  • Troubleshooting incoming requests via our internal ticketing system
  • Assisting with management of user accounts and subscriptions for licensed software
  • Configuring new or existing computers (installing OS and software, deploying user profiles)
  • Managing printers, scanners, mobile (Android/iOS) and general user hardware
  • Maintaining IT inventory lists
  • Troubleshooting system and network problems, including diagnosing and helping to resolve hardware/software failures
  • Identifying issues and engaging senior IT staff where appropriate
  • Assisting in ad hoc projects as needed
  • Onsite client visits as required

We'd love to hear from you if you have:

  • 2+ years post secondary education in Network/IT/computers or equivalent certification/experience
  • Experience in desktop/laptop/mobile hardware troubleshooting
  • Windows and MacOS desktop knowledge
  • Systems administration experience is a plus (Servers, VPN, connectivity, and switches)
  • Good working knowledge of cybersecurity best practices and measures
  • Demonstrate initiative and be proactive about resolving issues
  • Enjoy working with people from diverse professional backgrounds and thrive in a teambased environment, building solutions that meet client specific needs across a diverse set of users
  • Have strong communication skills, both written and verbal
  • Have excellent documentation and organizational skills with impeccable attention to detail
  • Be accountable, reliable, punctual, and resilient, with an unwavering work ethic

Offers & benefits:

  • An attractive compensation package, including health and lifestyle benefits
  • Opportunities for personal and professional development
  • Internet and Cell phone allowance

Job Types:
Full-time, Permanent

Salary:
From $48,000.00 per year

Benefits:

  • Automobile allowance
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Calgary, AB T2P 0R8: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT support: 1 year (preferred)

Licence/Certification:

  • Alberta Drivers Licence (preferred)

Work Location:
In person
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