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Helpdesk Technician

3 months ago

Calgary, Alberta, Canada Peace Hills Insurance Full time

Primary Duties and Responsibilities:

  • Perform inperson, onsite repairs of PC desktop hardware, printers, and other peripherals.
  • Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details, etc.)
  • Work collaboratively and effectively in a customer serviceoriented team environment
  • Monitor internal incidents, appropriately prioritizing problems, categorize and escalate incidents to rapid restoration.
  • Coordinate with vendors to repair and/or replace hardware leveraging maintenance agreements to their fullest potential. Diagnose and resolve technical hardware and software issues
  • Administration, maintenance, and troubleshooting Microsoft 365, Azure AD, Active Directory, Group Policy, Servers, Storage, Database, Data Center, Computer, and VOIP environments.
  • Troubleshoot hardware and software issues, identify server related problems, assist with workstation configurations, adding/deleting user accounts and password resets
  • Maintain an uptodate list of all assigned assets including laptops, cell phones, cameras and desktop computers
  • Assess and document the requirements of endusers
  • Travel to our other offices (Edmonton & Vancouver) approximately 10% of time
  • Participate in project assignments as assigned

Please note that this is an on-site role.

Required Qualifications:

  • Degree or Diploma in Computer Science or related field.
  • Related certifications (MSCE/MCP/Network+/A+)
  • 1 to 2 years' experience on a corporate Helpdesk
  • Highly selfdirected with the ability to take initiative, prioritize, and multitask.
  • Demonstrate superior organizational, time management, problemsolving, and customer service skills
  • Exhibit conflict resolution and business/technical writing skills
  • Ability to work autonomously while being a team player
  • Strong knowledge of Windows 10 OS, Office suite
  • Strong Microsoft 365 administrative knowledge required
  • Solid understanding of networking concepts, routing, TCP/IP, firewalls, and switching
  • Strong working knowledge Dell business products (Desktops, Laptops, etc.)
  • Knowledge in VoIP administration

Working at Peace Hills
Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Providing a collegial work environment and a work life balance are just two of the ways we do this.

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Work Location:
In person