Helpdesk Technician

2 weeks ago

Calgary, Canada Peace Hills Insurance Full time

**Primary Duties and Responsibilities**:

- Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
- Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details, etc.)
- Work collaboratively and effectively in a customer service-oriented team environment
- Monitor internal incidents, appropriately prioritizing problems, categorize and escalate incidents to rapid restoration.
- Coordinate with vendors to repair and/or replace hardware leveraging maintenance agreements to their fullest potential. Diagnose and resolve technical hardware and software issues
- Administration, maintenance, and troubleshooting Microsoft 365, Azure AD, Active Directory, Group Policy, Servers, Storage, Database, Data Center, Computer, and VOIP environments.
- Troubleshoot hardware and software issues, identify server related problems, assist with workstation configurations, adding/deleting user accounts and password resets
- Maintain an up-to-date list of all assigned assets including laptops, cell phones, cameras and desktop computers
- Assess and document the requirements of end-users
- Travel to our other offices (Edmonton & Vancouver) approximately 10% of time
- Participate in project assignments as assigned

**Please note that this is an on-site role.**

**Required Qualifications**:

- Degree or Diploma in Computer Science or related field.
- Related certifications (MSCE/MCP/Network+/A+)
- 1 to 2 years’ experience on a corporate Helpdesk
- Highly self-directed with the ability to take initiative, prioritize, and multi-task.
- Demonstrate superior organizational, time management, problem-solving, and customer service skills
- Exhibit conflict resolution and business/technical writing skills
- Ability to work autonomously while being a team player
- Strong knowledge of Windows 10 OS, Office suite
- Strong Microsoft 365 administrative knowledge required
- Solid understanding of networking concepts, routing, TCP/IP, firewalls, and switching
- Strong working knowledge Dell business products (Desktops, Laptops, etc.)
- Knowledge in VoIP administration

**Working at Peace Hills**

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Providing a collegial work environment and a work life balance are just two of the ways we do this.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

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