Current jobs related to Service Desk Analyst - Calgary AB - Atlantis IT Group

  • Global Service Desk Analyst

    1 minute ago

    Calgary, Alberta, Canada Long View Systems Full time

    Join Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...

  • Global Service Desk Analyst

    2 days ago

    Calgary, Alberta, Canada Long View Systems Full time

    Join Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.About the RoleThe successful candidate will...

  • Global Service Desk Analyst

    2 days ago

    Calgary, Alberta, Canada Long View Systems Full time

    Join Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.About the RoleThe successful candidate will...

  • Global Service Desk Analyst

    2 days ago

    Calgary, Alberta, Canada Long View Systems Full time

    About the RoleWe are seeking a highly skilled and bilingual Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key ResponsibilitiesProvide tier I support for all IT and communications...

  • Global Service Desk Analyst

    2 days ago

    Calgary, Alberta, Canada Long View Systems Full time

    About the RoleWe are seeking a highly skilled and bilingual Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key ResponsibilitiesProvide tier I support for all IT and communications...

  • Service Desk Analyst/Project Support

    1 month ago

    Calgary, Canada Microserve Full time

    Location: Calgary, Alberta Type: Fixed Term/Contract Job #0 Service Desk Analyst/Project Support (7 Month Contract) Location: Calgary, AB Staffing Placement Opportunity The Opportunity: We are seeking an experienced technologist to assist with the implementation of several end-user-focused projects and provide Level 1/Level 2 Service...

  • Service Desk Analyst

    4 days ago

    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with...

  • Service Desk Support Analyst

    1 month ago

    Calgary, Canada Black Diamond Group Full time

    Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can...

  • Service Desk Analyst

    4 months ago

    Calgary, Canada Quorum Business Solutions Full time

    **Service Desk Analyst** **Location: Calgary, Alberta, Canada** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...

  • Service Desk Support Analyst

    4 hours ago

    Calgary, Canada Black Diamond Group Full time

    Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can...

  • Help Desk Analyst

    4 months ago

    Calgary, Alberta, Canada Targeted Talent Full time

    We are in search of a dynamic Help Desk Analyst with strong customer service skills to join our client's IT team. The ideal candidate should have deep knowledge of PC operating systems, configurations, installations, upgrades, and troubleshooting.Responsibilities:Providing First Level technical support to users for routine desktop issuesInstalling and...

  • Global Service Desk

    2 days ago

    Calgary, Canada Long View Systems Full time

    Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...

  • Service Desk Analyst

    3 months ago

    Calgary, Canada Compugen Inc Full time

    **Job Title** - Service Desk Analyst - 6 month contract **Vacancy No** - VN6933 **Work Location** - Calgary, AB **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...

  • Help Desk Analyst

    3 months ago

    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than...

  • Global Service Desk Delivery Manager

    2 days ago

    Calgary, AB, Canada Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive...

  • Senior Network Analyst

    1 week ago

    Calgary, AB, Canada Kyndryl Full time

    Position: Network Analyst Client: Public Sector Client Location: Calgary AB, (Remote, Some onsite work required) Duration: 6 Months (potential 6 month extension) Language: English Background: Our valued public sector client is seeking a Senior Network Analyst to assist with ongoing management and administration of their IT and network...

  • Sr Manager, Global Service Desk Operations

    3 days ago

    Calgary, AB, Canada Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive...

  • Service Desk Analyst

    4 hours ago

    Edmonton, AB, Canada Yardstick Technologies Inc. Full time

    Looking for a workplace that values excellence and simplicity? At Yardstick Technologies , we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact! Our Story: Yardstick Technologies, founded in...

  • Help Desk Support Analyst

    4 months ago

    Calgary, Canada Compass Energy Systems Ltd. Full time

    **Posting Details**: For us, people are the heart of our organization. For over 20 years, our team’s been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural gas industry. We’re established, privately owned, and proud of our company...

  • Information Technology Service Management Analyst

    1 week ago

    Calgary, AB, Canada Airswift Full time

    ServiceNow Application Support Analyst We are looking for a highly skilled Senior Application Support Analyst for a 12-month contract assignment to provide advanced (Level 2/3) support for a portfolio of critical applications used by our business unit. In this role, based in Calgary , you will maintain the functionality, security, and compliance of...

Service Desk Analyst

4 months ago

Calgary AB, Canada Atlantis IT Group Full time

Role Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as required for the smooth operations of the account.Tasks / Performance TargetsField/Tasks• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile com-puters and other mobile devices).• Assist users over the telephone, through e-mail, voice mail, chat, over the web interface, and other channels customers reach out to Service Desk seeking IT support.• Identify and solve software and hardware problems by giving step-by-step instructions.• Provide advanced support to customers PC using remote control tool.• Effectively communicate with other team members, 2nd and 3rd Level technical teams, and end-users to provide and process information in response to Incidents, Service Requests, queries, es-calations, and reach SLAs.• Handle and document all incoming requests or incidents within the contractually agreed timeframes in the IT Service Management tool. Own the ticket throughout its life cycle and en-sure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to the appropriate IT team: Network, Server, Application, or other Support teams, and ensure cases timely resolution.• Log all contacts in the helpdesk tracking database or tool simultaneously while handling the call • Instruct users on usage of application systems.• Recommend procedure modifications and improvementsKnowledge Management• Learn and implement new technologies, tools, processes, and policies.• Document new technical solutions in the knowledge base, suggest improvements to the existing ones and facilitate knowledge transfer when needed.• Document and share best practices and lessons learned with other colleagues.• Attend all training sessions as per the training planQuality Management, Policies, and Procedures• Understand quality requirements and aspects of the account and work according to those regu-lations reaching outlined Key Performance Indicators.• Ensure a high level of customer satisfaction.• Learn and adhere to TCS and customers’ policies and procedures.Other Tasks and Responsibilities• Actively participate and share ideas in team meetings and individual feedback sessions.• Perform any other task given by the supervisor which belongs to the scope of this position by its nature and where an associates experience or associates education meets the requirements to perform the task in question.Requirements related to the job• Background in Information Technology, Computer Science, or equivalent• 2+ years of Technical Supp