IT Rmm Technician

6 months ago

Calgary, Canada ESW IT Business Advisors Full time

**IT RMM Technician**

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
- Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position Highlights**
- RMM Technician This position will be based out of any ESW Office location : Calgary, Edmonton, Grande Prairie, Fort St John and Victoria.

**Commitment and Term**
- Full time, permanent position
- Hours: Monday-Friday 8 am - 5 pm, with some after-hours support required as needed

**Primary Focus**
- We are looking for a RMM Technician for the Managed Services (MSP) department.
- It is expected that you will set an example for the other members and follow company policy when dealing with clients
- Working with MSP Team to solve problems
- Provide technical support for our MSP services
- Provide training to other members of the team

**Skills and Experience**
- 1-3 years of experience as a technical specialist in RMM
- Post-secondary education in a computer related discipline such as Computer Engineering would be preferred
- Alternatively, an appropriate combination of education and experience may be considered
- Have documentation skills
- Be well organized and have time excellent time management skills.

**Other Desirable skills and experience**
- This role requires good time management skills and an ability to work with mínimal supervision
- Be able to work reliably on their own or as part of a team.
- Service delivery training
- Assisting in Reviewing MSP agreements
- Maintaining N-central templates
- Completing tasks assigned by Team Lead
- General communications
- Investigating, troubleshooting, problem solving and resolving technical infrastructure related issues.
- Building and maintaining an in-depth knowledge of ESW-IT MSP services and offerings
- Developing and updating MSP technical documentation
- Following Change Management Procedures when deploying changes to the varying environments.
- Maintaining client commitments related to service delivery requirements.
- Assisting in the development and delivery of automated Managed Service products

**Working Conditions**
- This position will be based out of any ESW Office location : Calgary, Edmonton, Grande Prairie, Fort St John and Victoria.
- This role requires good time management skills and an ability to work with mínimal supervision

**Contacts**
- Will take day-to-day direction from the MSP Team Lead

**Reporting Relationships**
- Will report to the MSP Team Lead with support from the MSP Manager

**Additional Comments**
- Background checks and other assessments are conditions of employment.

**How To Apply**

**Through BambooHR and provide a **cover letter, kindly include**:

- _ Where you saw this position advertised_
- _If you were referred to this position, the name of the ESW co-worker who referred you._

**Only applicants eligible to work in Canada will be considered.

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