Service Desk Analyst
3 weeks ago
Role Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as required for the smooth operations of the account.Tasks / Performance TargetsField/Tasks• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile com-puters and other mobile devices).• Assist users over the telephone, through e-mail, voice mail, chat, over the web interface, and other channels customers reach out to Service Desk seeking IT support.• Identify and solve software and hardware problems by giving step-by-step instructions.• Provide advanced support to customers PC using remote control tool.• Effectively communicate with other team members, 2nd and 3rd Level technical teams, and end-users to provide and process information in response to Incidents, Service Requests, queries, es-calations, and reach SLAs.• Handle and document all incoming requests or incidents within the contractually agreed timeframes in the IT Service Management tool. Own the ticket throughout its life cycle and en-sure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to the appropriate IT team: Network, Server, Application, or other Support teams, and ensure cases timely resolution.• Log all contacts in the helpdesk tracking database or tool simultaneously while handling the call • Instruct users on usage of application systems.• Recommend procedure modifications and improvementsKnowledge Management• Learn and implement new technologies, tools, processes, and policies.• Document new technical solutions in the knowledge base, suggest improvements to the existing ones and facilitate knowledge transfer when needed.• Document and share best practices and lessons learned with other colleagues.• Attend all training sessions as per the training planQuality Management, Policies, and Procedures• Understand quality requirements and aspects of the account and work according to those regu-lations reaching outlined Key Performance Indicators.• Ensure a high level of customer satisfaction.• Learn and adhere to TCS and customers’ policies and procedures.Other Tasks and Responsibilities• Actively participate and share ideas in team meetings and individual feedback sessions.• Perform any other task given by the supervisor which belongs to the scope of this position by its nature and where an associates experience or associates education meets the requirements to perform the task in question.Requirements related to the job• Background in Information Technology, Computer Science, or equivalent• 2+ years of Technical Supp
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Service Desk Analyst
3 weeks ago
Calgary, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window
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Service Desk Analyst
5 days ago
Calgary, Alberta, Canada Atlantis IT Group Full timeRole Description:Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position withinTCS:Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window
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Service Desk Analyst
3 weeks ago
Calgary, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, AB, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, AB, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, AB, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, AB, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, AB, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
3 weeks ago
Calgary, AB, Canada Atlantis IT Group Full timeRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during the support window as described in the agreements with the customers and as...
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Service Desk Analyst
1 week ago
Calgary, Canada New Value Solutions Full timeNew Value Solutions, a national IT consulting company, is seeking a Service Desk Analyst to help our client support their IT business needs. The successful candidate will possess at least five years of work experience and knowledge over a broad range of technologies. Responsibilities: Be the first
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Global Service Desk Analyst
5 days ago
Calgary, Alberta, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We prove it daily. We take pride in being one of North America's most dynamic IT providers. At Long View, our culture fosters living life to the fullest. We promote collaboration, innovation, inclusion, and belonging. Joining Long View means...
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Service Desk Analyst
2 weeks ago
Calgary, Canada Quorum Business Solutions Full time**Service Desk Analyst** **Location: Calgary, Alberta, Canada** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...
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Global Service Desk
3 weeks ago
Calgary, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...
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Help Desk Analyst
1 month ago
Calgary, Alberta, Canada Targeted Talent Full timeWe are in search of a dynamic Help Desk Analyst with strong customer service skills to join our client's IT team. The ideal candidate should have deep knowledge of PC operating systems, configurations, installations, upgrades, and troubleshooting.Responsibilities:Providing First Level technical support to users for routine desktop issuesInstalling and...
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Help Desk Analyst
3 weeks ago
Calgary, Alberta, Canada Targeted Talent Full timeWe are in search of a dynamic Help Desk Analyst with strong customer service skills to join our client's IT team. The ideal candidate should have deep knowledge of PC operating systems, configurations, installations, upgrades, and troubleshooting.Responsibilities:Providing First Level technical support to users for routine desktop issuesInstalling and...
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Service Desk Analyst
2 months ago
Calgary, Canada Compugen Inc Full time**Job Title** - Service Desk Analyst - 6 month contract **Vacancy No** - VN6933 **Work Location** - Calgary, AB **Base Pay Range** - To be discussed during the recruitment process **Job Details** **About Compugen** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire,...
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Global Service Desk
2 weeks ago
Calgary, Canada Long View Systems Full timeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...
