Field Technician-desktop Support-onsite

3 weeks ago

Calgary, Canada DXC Technology Full time

**_ Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely._**

As a Field technician
- Desktop Support - Onsite you will be a full-Time that provides on-site helpdesk & and field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.

**´**_What You´ll Do´_**
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Mobile Device Support
- Assist with on-boarding
- Office Renovation Support
- IT Link Center
- Logistic support
- Reactive Office Space Support
- Meeting room support
- AV support
- Printer Support
- Infrastructure Support
- Server Room support
- Ticket work/monitoring via SNOW
- Ability to walk and stand for several hours.

**´**_Who You Are´_**
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.
- Associates degree or equivalent experience with service desk and field support in a manufacturing facility
- 2-3 years of service desk or field support experience
- Experience working with the hardware, software, and equipment products. Hands on experience a must.
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles (possible)

**_ Work Environment_**
- Office/Plant environment
- Ability to stand or walk for several hours
- May require weekend work
- May require shift work

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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