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Service Coordinator
3 months ago
The Role:
Reporting to the Client Services Manager - Service Coordination, you will provide real-time support to incoming call from Assisted Living clients, staff, agencies, and community partners.
You will be responsible for scheduling PSW services effectively and efficiently for Assisted Living sites.
Contribute to customer service excellence, continuous quality improvement and risk management.
Complete client referrals and coordinate the schedule for service provider personnel.
This is a full-time position, 35 hours per week, Monday to Friday with occasional work outside of business hours.
What you bring to the role:
- Recognized training equivalent to college diploma.
- Three years of direct customer service experience with seniors or an equivalent combination of training and experience.
- Strong customer service skills
- Excellent scheduling skills.
- Strong problemsolving skills and the ability to handle conflict effectively.
- Ability to work under pressure.
- Exceptional communication, telephone, and interpersonal skills.
- Attention to detail,
- Fluency in both official languages (English & French), or other languages, an asset.
What we offer:
- Hybrid work environment with the flexibility to work remotely and in our office in Aurora, Ontario.
- Group Benefits Plan
- Employee Assistance Program
- Pension Plan
- Opportunities for advancement and career growth within the organization
- Supportive team environment
- Positive Worklife balance
- If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we'd like to hear from you_
CHATS IS AN EQUAL OPPORTUNITY EMPLOYER_**- CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).
Our recruitment and hiring processes will be modified to accommodate disabilities, upon request._- We thank all applicants for their interest; however, only those selected for an interview will be contacted._
