Operations Officer

2 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Operations Officer Summer Intern/ - Responsable opérationnel - Stagiaire d'été 2023

Operations Officer Summer Intern

During the course of the work term you agree that you will be working from a remote / home office location in Canada in accordance with any applicable RBC policy. You have the ability to work in a private space where confidential client and/or employee information is not visible or audible to anyone other than the employee and you must have access to reliable and secure internet connection.

What is the opportunity?


Within RBC's Personal & Commercial Canadian Banking Operations (CBO), the Operations Centres are delivering best in class service within all lines of businesses including the Business Lending, Personal Lending, Specialized Services, and Transaction Services.

Our overarching goal, through employee engagement, is to meet client commitments, improve productivity, and create a superior client experience.

The Operations Centres are a great foundation for understanding banking and can be a spring-board to other opportunities elsewhere in CBO and RBC.

You will be placed in one of the above groups.


You will be responsible for delivering an exceptional client experience through the completion of complex client transactions within one or more RBC product or service line(s).

You will utilize various systems while ensuring quality and accuracy of incoming and outgoing requests.

What will you do?

  • Support complex client and internally originated requests in an accurate and timely manner
  • Deliver excellent service to our clients every time; focusing on doing what is best for our clients and the organization making it Simpler, Faster, Better
:

  • Continuous proactive and agile approach to adapt to change, to process work volumes as measured through established Client Service Commitment timelines
  • Exercise due diligence by following operational risk policies, procedures, standards and guidelines
  • Take ownership and accountability of complex client investigations or escalations at first point of contact and works to resolve at source, refers to manager where applicable in accordance with established client escalation protocol

What do you need to succeed?

Required:

  • Currently enrolled in a postsecondary institution
  • Ability to grasp information quickly with high attention to detail
  • Aptitude for a multifaceted and complex environment, able to adapt quickly
  • Adaptable with high business agility and willing to pivot and learn new things
  • Knowledge of RBC Personal and/or Business products and procedures
  • Proven Information Gathering and Investigation experience
  • Problem solving, process knowledge, attention to detail with a strong sense of urgency
  • Excellent organizational and analytical skills with the ability to think outside the box
  • Flexibility to work within the Centre hours of business
  • Experience setting stretch goals, not satisfied with the status quo

Nice to have:

  • Bilingual in French and English
  • Experience with Microsoft Office suite including Excel, PowerPoint, Word and Outlook
  • Good working knowledge of RBC systems and processes Casper, Linx, Service Platform, CART, Application Launchpad, Iris, On-Demand, Origenate etc.)

-
Responsable opérationnel
 Stagiaire d'été 2023
Pendant la durée du contrat, vous acceptez de travailler à partir d'un bureau à distance ou à domicile au Canada, conformément à toute politique applicable de RBC. Vous devez être en mesure de travailler dans un espace privé où les informations confidentielles des clients et/ou des employés ne sont pas visibles ou audibles par quiconque autre que l'employé et vous devez avoir accès à une connexion Internet fiable et sécurisée.

En quoi consiste le rôle ?


Les Centres administratifs, Exploitation, Services bancaires aux particuliers et aux entreprises - Canada offrent un service hors pair dans l'ensemble des secteurs d'activité, notamment Crédit à l'entreprise, Crédit aux particuliers, Services spécialisés et Services transactionnels.

Notre objectif général est de respecter nos engagements envers la clientèle, d'améliorer la productivité et de créer une Expérience client supérieure, grâce à la mobilisation des employés.

Un rôle au sein d'un Centre administratif permet d'acquérir des connaissances essentielles sur les opérations bancaires et peut servir de tremplin pour divers postes ailleurs

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