Service Operations Officer

2 weeks ago

Montreal, Quebec, Canada Manulife Insurance Malaysia Full time
Operations Service Specialist page is loaded Operations Service Specialist

Apply locations Montreal, Quebec Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

This position is responsible for supporting all Operational areas and Field offices with respect to services issues. The Service Specialist is the single point of contact for service escalations in the organization.

The Service Specialist is accountable for ensuring that any service-related issues received within the Operations teams are being managed in the timeframes required and sees them through from start to finish.

The goal of the Specialist is to ensure that the customer is receiving the highest level of service possible.

The Service Specialist may also be called upon to attend meetings with the various areas of the organization at all levels.

Facilitate activities as they relate to service issues
Provide direction to the organization as it relates to changes to existing processes
Ensure the resources required for each service recovery project are managing to the timelines
Problem solving along with the support of other resources.

Creativity with respect to the current product and services available to GB customers that will provide the customer with the desired outcome and not negatively impact Manulife GB.

Escalating issues (if necessary) in conjunction with the "Canadian Division Complaint Management Policy and Program' and/or the Privacy/compliance office

Reviewing the Client Monitoring report to ensure issues are known and being dealt with, as well as work with the RGO to fully understand the related issues.

Through team building skills and leadership skills demonstrate that the team approach of Manulife is superior to other organizations
Champion of superior service delivery
Assist with overall projects as they relate to services, products, and processes within Group Benefits.

The Service Team is a direct connection between our customers and our company. This team is responsible for the successful resolution and negotiations of all service escalations within GB Operations. The goal of the Specialist is to ensure that the customer is receiving the highest level of service possible
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Superior Customer Service approach
Leadership Strength (people and project)
Project Management & Business Analyst Skills
Comprehensive understanding of Manulife administration systems and any system that may interact with these systems.
Bilingual in French and English

Flexible work policies and strong work-life balance.
Boundless opportunity We create opportunities to learn and grow at every stage of your career.
Continuous innovation We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

0 trillion) in assets under management and administration, including total invested assets of $0.3 trillion), and segregated funds net assets of $0.We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
At Manulife /John Hancock , we embrace our diversity.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies .

00 CAD - $83,750.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page.

  • Operations Officer

    2 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent back office skills? If so, this would be a great opportunity for youOur client, a top 5 bank, is looking for a Bilingual Operations Officer for a 12 month contract in Montréal. This is hybrid role - onsite 3 days a week (onsite Mon, Wed, Thurs). There...

  • Operations Officer

    2 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Operations Officer

    2 weeks ago

    Montreal, Quebec, Canada TEKsystems Full time

    Our client, One of the Top 5 Banks , is looking to hire an Operations Officer to join there team based in Montreal, Quebec Job Description This role will be reporting to the Verbal Affirmation Team. Currently, the team goes into office once a week (Thursday), but this will change to 2 days a week . Qualifications: 1) Bilingual in French & English ...

  • Operations Officer

    2 weeks ago

    Montreal, Quebec, Canada Entreinstitute Full time

    The Refugee Centre, a non-profit legal clinic dedicated to serving refugees and refugee claimants, is seeking a passionate and dedicated Operations Officer to oversee our daily activities. This position is pivotal in ensuring efficient operations, improving services to our clients, and supporting our administrative team. It is an excellent opportunity for an...

  • Bilingual Operations Officer

    2 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Do you have Data Entry and Admin Experience? Are you looking to gain experience within a top 5 bank? Do you have excellent Multi-Tasking skills? If so, this would be a great opportunity for youOur client, a top 5 bank, is looking for a Bilingual Operations Officer for a 12 month contract in Montréal. This is a hybrid role.100% onsite till training. There is...

  • Senior Service Officer, Client Service, Business Banking Operations

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Service Officer, Client Service, Business Banking Operations - Montreal, QC Requisition ID: 200640Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the...

  • Bilingual Operations Officer III

    2 weeks ago

    Montreal, Quebec, Canada TalentWorld Full time

    TalentWorld is recruiting for Bilingual French Operations Officer III plays a critical role in the Commercial Loans department, primarily responsible for the meticulous review of commercial security files and providing operational support to ensure accurate and timely processing of transactions. This position involves ordering, reviewing, and reconciling...

  • Officer Operating Practices

    2 weeks ago

    Montreal, Quebec, Canada CN Full time

    Job Summary The Officer, Operating Practices is responsible for maintaining and updating Divisional Instructions for their assigned territory. The role creates and maintains relationships with Front Line Supervisors to provide rule interpretations as required. Main Responsibilities Operating Practices Subject Matter Expert (SME) ·Compose Operating...

  • Registry Officer

    2 weeks ago

    Montreal, Quebec, Canada Courts Administration Service Full time

    Courts Administration Service - Eastern Region - Montreal Regional OfficeMontréal Island (Québec)PM-03$72,171 to $77,758For further information on the organization, please visit Courts Administration ServiceClosing date: 28 August :59, Pacific TimeWho can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.Important...

  • Service Officer, Client Service

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Is this role right for you? In this role you will: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:...

  • Service Officer, Client Service

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: #Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.2 positions open: Service Officer, Client Service – Business Banking OperationsPurposeContributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered...

  • Support Service Operator

    2 weeks ago

    Montreal, Quebec, Canada ISS Facility Services (US) Full time

    ISS is a global facility management company with over 500,000 employees throughout 52 countries. We are seeking goal oriented, value driven & customer focused people to join our team. ISS services a wide range of sectors including Business & IT, Healthcare, Manufacturing, Pharmaceuticals, Aviation & Transportation, Education and many other real estate use...

  • Service Officer, Lending Services

    2 weeks ago

    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: 194702Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Service Officer, Lending Services - Montreal, QC - 3 open positionsPurpose of JobContributes to the overall success of the Lending Services business unit by ensuring specific individual goals, plans, initiatives and assigned tasks are...

  • Office Services Manager

    2 weeks ago

    Montreal, Quebec, Canada BFL Canada Full time

    Job DetailsDescriptionWe offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We...

  • Agent - Office Work and Operations

    2 weeks ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Commercial Services Officer

    2 weeks ago

    Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full time

    Poste : Commercial Services OfficerDurée : 12 mois +Lieu : Montréal, Québec (centre-ville)Must haves:supporting EMEA regionworking hours 6 am to 2 pm @ 37.5 hours per weekremote position - in office 2-4 times per monthtraining will be done in-office during regular 9-5 hoursbilingual roleTitre Réel: Commercial Services Officer Aluminium productsAbout the...

  • Agent, Office Work and Operations

    2 weeks ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Agent - Office Work and Operations

    2 weeks ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Agent, Office work and operations

    2 weeks ago

    Montreal, Quebec, Canada Desjardins Full time

    As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You perform administrative, office and other tasks to help...

  • Commercial Services Officer

    2 weeks ago

    Montreal, Quebec, Canada Bartechstaffing Full time

    Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Bilingual Commercial Services...