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Operations Officer
3 months ago
The Refugee Centre, a non-profit legal clinic dedicated to serving refugees and refugee claimants, is seeking a passionate and dedicated Operations Officer to oversee our daily activities. This position is pivotal in ensuring efficient operations, improving services to our clients, and supporting our administrative team. It is an excellent opportunity for an individual with strong leadership skills, fluency in French and English, and a passion for social justice and refugee rights. Proficiency in Spanish would be an additional asset.
Key Responsibilities:
- Oversee the day-to-day operations of our non-profit legal clinic, ensuring alignment with our mission and values.
- Develop, implement, and monitor operational systems, processes, and procedures, including case management, client intake, and record-keeping.
- Lead the administrative team, fostering a supportive environment that promotes high levels of performance and job satisfaction.
- Collaborate with our legal team to ensure that the needs of refugees and refugee claimants are met efficiently, effectively, and in accordance with legal ethics and professional responsibilities.
- Manage the operational budget, optimize resources, and execute cost-effective strategies to maximize the use of available funds.
- Ensure compliance with regulatory requirements, including those related to client confidentiality, record management, and legal practice.
- Act as a liaison within the organization, coordinating with other departments focused on social services for refugees and refugee claimants.
- Engage with external stakeholders, such as funding agencies, government entities, and community partners.
- Assess organizational performance against goals regularly, report findings to the board of directors, and propose solutions for improvement.
Qualifications:
- Bachelor's degree in Business Administration, Non-profit Management, Political Science or a related field. An advanced degree or certification is desirable.
- A minimum of one year of experience in operations management, preferably within the non-profit or legal sector.
- Fluency in French and English is required. Proficiency in Spanish is a strong asset.
- Strong understanding of the legal system, particularly as it pertains to refugees and refugee claimants.
- Proven leadership abilities and experience managing a team.
- Exceptional interpersonal, communication, and administrative skills.
- Ability to work effectively under pressure and adapt to changing circumstances.
- Familiarity with regulatory compliance and non-profit funding processes.
- Proficiency in using office software and legal case management systems.
The Refugee Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all backgrounds, experiences, and perspectives.
About The Refugee Centre
At The Refugee Centre, part of our mission is to provide accessible and free legal services to refugees and refugee claimants. We believe in justice and are committed to defending the rights of refugees. Join our team and make a meaningful impact on creating a more equitable society.
Le Centre de Réfugiés, une clinique juridique à but non lucratif au service des réfugiés et des demandeurs d'asile, est à la recherche d'un chef des opérations passionné et dévoué pour superviser nos activités quotidiennes. Ce poste est essentiel pour assurer l'efficacité des opérations, améliorer les services pour notre clientèle et soutenir notre équipe administrative. Il s'agit d'une excellente opportunité pour une personne possédant de solides compétences en leadership, parlant couramment le français et l'anglais, et passionnée par la justice sociale et les droits des réfugiés. La maîtrise de l'espagnol serait un atout supplémentaire.
Principales responsabilités :
- Superviser les opérations quotidiennes de notre clinique juridique à but non lucratif, en veillant à ce qu'elles soient conformes à notre mission et à nos valeurs.
- Élaborer, mettre en œuvre et contrôler les systèmes, processus et procédures opérationnels, y compris la gestion des dossiers, l'accueil des clients et la tenue des registres.
- Diriger l'équipe administrative, en favorisant un environnement de soutien qui encourage des niveaux élevés de performance et de satisfaction au travail.
- Collaborer avec notre équipe juridique pour veiller à ce que les besoins des réfugiés et des demandeurs d'asile soient satisfaits de manière efficiente et efficace, dans le respect de l'éthique juridique et des responsabilités professionnelles.
- Gérer le budget opérationnel, optimiser les ressources et mettre en œuvre des stratégies rentables afin de maximiser l'utilisation des fonds disponibles.
- Veiller au respect des exigences réglementaires, y compris celles liées à la confidentialité des clients, à la gestion des dossiers et à la pratique juridique.
- Assurer la liaison au sein de l'organisation, en coordonnant les activités avec d'autres services axés sur les services sociaux destinés aux réfugiés et aux demandeurs d'asile.
- S'engager auprès des parties prenantes externes, telles que les organismes de financement, les entités gouvernementales et les partenaires communautaires.
- Évaluer régulièrement les performances de l'organisation par rapport aux objectifs, rendre compte des résultats au conseil d'administration et proposer des solutions d'amélioration.
Qualifications :
- Baccalauréat en administration des affaires, en gestion d'organisations à but non lucratif ou dans un domaine connexe. Un diplôme supérieur ou une certification est souhaitable.
- Un minimum de 1 ans d'expérience en gestion des opérations, de préférence dans le secteur juridique ou communautaire.
- La maîtrise du français et de l'anglais est requise. La maîtrise de l'espagnol est un atout majeur.
- Forte compréhension du système juridique, en particulier en ce qui concerne les réfugiés et les demandeurs d'asile.
- Capacités de leadership avérées et expérience de la gestion d'une équipe.
- Compétences exceptionnelles en matière de relations interpersonnelles, de communication et d'administration.
- Capacité à travailler efficacement sous pression et à s'adapter à des circonstances changeantes.
- Connaissance de la conformité réglementaire et des processus de financement des organisations à but non lucratif.
- Maîtrise des logiciels de bureautique et des systèmes de gestion des dossiers juridiques.
Le Centre de réfugiés s'engage à créer un environnement diversifié et est fier d'être un employeur offrant l'égalité des chances. Nous encourageons les candidatures de tous les milieux, expériences et perspectives.
À propos du Centre de réfugiés
Au Centre de réfugiés, notre mission est de fournir des services juridiques accessibles et abordables aux réfugiés et aux demandeurs d'asile. Nous croyons en la justice sociale et nous nous engageons à défendre les droits des réfugiés. Rejoignez notre équipe et contribuez de manière significative à la création d'une société plus équitable.
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