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Operations Officer
2 weeks ago
Initial 6-month contract with possible extension, hybrid in Montreal.
Client advocate for the Mergers and Acquisitions (M&A).
Daily monitoring of all tickets created (dashboard).
Request incident managers to be included in all Teams chat and bridge calls.
Participate in P1/P2 bridges representing the M&A. Keep team and M&A updated on progress.
Schedule calls and ensure resolution for P3/P4 incidents with M&A or their suppliers and support teams.
Track Problem tickets for incidents that impacted M&A. Review the Root Cause Analysis (RCA) to ensure all issues are addressed. Drive all M&A Operations issues with support teams as required.
Attend weekly SAP Change Approval Board (CAB) call to ensure changes for M&A are properly presented, approval is provided, and the changes communicated to the M&A the same day.
Ensure changes for the M&A are properly identified.Ensure lead times (2 weeks) are respected and the implementation dates / times have minimal impact on the M&A business.
Attend the calls to ensure changes for M&A are properly presented, the information in the ticket is clear and accurate, changes for M&A are identified, approval is provided when required and the changes communicated to the M&A the same day.
Ensure M&A are notified of changes.Act as the primary point of contact for any questions regarding changes for M&A.
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