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Financial Wellness Specialist
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Financial Wellness Partner
3 months ago
What We Do:
As one of the fastest growing insolvency firms in Canada, Bromwich+Smith's goal is to help an ever-greater number of Canadians find relief from debt.
Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.
The Position
The Financial Wellness Partner administers consumer proposal files, analyzes, and resolves various proposal matters in a proactive manner utilizing established department procedures while understanding the impact of the job on affected accounts and affected functional areas.
Key Accountabilities
- Adhere to BIA and OSB Directives relating to the administration of Proposals regarding compliance of filing/reporting deadlines.
- Document all Proposal Administration information according to BSI's Best Practices and guidelines.
- Utilize the Proposal Administration dashboards to review estate files, track client performance, completion and readiness for discharge or annulment.
- Monitor clients' payment performance and follows up on any Non-Sufficient Funds (NSFs), arrears, late or missed payments.
- Process Debtor's information by using applicable insolvency software.
- Follow due diligence i.e. verify all information in compliance to the Bankruptcy and Insolvency Act (BIA) and Privacy Act
- Deliver quality and timely general administration service on a daily and weekly basis.
- Schedule required tasks in an operationally structured environment.
- Work within a team setting (independently and collaboratively).
- Exercise judgment to identify, diagnose and recommend solutions within the context of established rules and procedures.
- Use specific guidelines to make decisions and seeks Estate Manager's input when dealing with ambiguity or complex issues (i.e. highrisk assets).
- Process the Debtor's information by using applicable insolvency software.
- Prepare the Debtor's file with quality per documented BSI Best Practice for monitoring/administration of the estate.
- In the event of annulled Proposal, to contact the Debtor and discuss available options.
- Provide and receives information from a variety of stakeholders i.e. Debtors, Creditors, Trustee, OSB.
- Model and promote BSI's organizational culture, purpose, and values.
- Champion and foster a climate of diversity and inclusion.
- Use individual and team efforts to manage and improve internal and external relationships.
Education, Knowledge & Skills:
- Post-Secondary Diploma or Degree in a related field
- Completion or working towards Insolvency Administrators Qualification Course
- Two or more years of relevant work experience in a financial service environment; either in Insolvency, Finance, Credit Counseling or Legal areas
- Understanding or ability to learn quickly regarding legislation such as the BIA
- Strong Customer Service skills
- Working knowledge of an Insolvency software or industry specific software
Job Specific Competencies:
- Critical thinking to assess situations that require higher level intervention.
- Sound judgement, excellent analytical and problemsolving skills.
- Demonstrated excellent written and verbal communication skills to handle and respond to different situations.
- Superior Customer Service skills when dealing with internal and external stakeholders.
- Ability to work collaboratively with team members and others.
- Operate with high attention to detail to meet or exceed team goals.
- Accountability
- Exceptional time management skills; strong ability to prioritize and manage competing deadlines.
- Continuous learner.
- Decision making and Judgement
- Critical Analyses
- Organizing and Planning
- Resilience
- Emotional Intelligence and Maturity
- Accountability
- You will be part of a growing and dynamic Insolvency firm.
- We offer on the job training with an opportunity for growth and professional development.
- We offer a competitive salary with annual performance reviews, incremental increases and the opportunity to earn annual bonus for superior performance.
- We offer amazing health, dental, vision and paramedical benefits plan along with a generous Flexible Spending Account, and a company matching group savings program.
- We have great time off policies that include wellness days, paid vacation time, and a flexible hours/reduced hours program.
- We are passionate about helping individuals rebuild their worth