Bilingual Customer Service Representative/wfh

2 weeks ago

Montreal, Quebec, Canada NCRi Inc. Full time
NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.

Who Are We?


National Credit Recovery Inc (NCRi) is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad.

We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.


Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint.

We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.


Home Office Equipment Requirements:

  • Equipment will be provided by the company
  • Highspeed internet and must have Ethernet cable connection from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.

What you will be doing:

  • You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
  • Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
  • Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
  • Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
  • You will have the chance to continuously grow and learn by participating in crosstraining initiatives, mentoring opportunities, and staying up to date on our products.

Why you would love to work here:

  • You have the opportunity to be a part of an award-winning, fast-growing company.
  • Our innovative culture promotes ongoing learning opportunities with training and mentorship.
  • Competitive compensation package commensurate to experience plus benefits.

What you should have:

  • You have at least 6 months of call customer service experience.
  • Excellent oral and written communication skills in English and French.
  • You have a customerfirst mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
  • You must be able to work fulltime based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
  • Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.


Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).


NCRI se renforce et recherche un représentant bilingue du service à la clientèle pour rejoindre notre famille motivée et en pleine expansion.

Nos futurs collègues auront l'esprit d'équipe, seront axés sur la performance et sauront sortir des sentiers battus.

Qui sommes-nous ?
National Credit Recovery Inc.

(NCRi) est une organisation de gestion de l'expérience client globale, alimentée par le numérique et fournie par l'humain, qui possède de nombreux sites au Canada et à l'étranger.

Nous fournissons une vaste gamme de solutions d'affaires pour aider les entreprises à prospérer.

Nous sommes un partenaire recherché pour des solutions de RA sans faille, de CX omni-canal, de transformation numérique et de logiciels intelligents.


Exigences en matière d'équipement de bureau à domicile:
L'équipement sera fourni par l'entreprise
Internet à haut débit et connexion par câble Ethernet entre l'ordinateur et le modem. La vitesse doit être de 50 MPBS en téléchargement et de 20 MPBS en upload.

Ce que vous ferez:


Vous répondrez aux demandes des clients et des commerçants et identifierez les moyens de répondre au mieux à leurs besoins actuels et potentiels.

Vous résoudrez les problèmes avec rapidité et fiabilité afin d'être là pour nos clients et nos commerçants lorsqu'ils ont besoin d'aide.

Remplir avec précision toute la documentation nécessaire pour chaque interaction avec le client, conformément aux politiques, pratiques et procédures : saisir des données pour l'historique des appels, envoyer des messages aux partenaires tiers appropriés, le cas échéant, et/ou initier le traitement nécessaire pour le client.

Participer aux réunions et comités de l'équipe (par exemple, files d'attente d'escalade, campagnes d'appels, meilleures pratiques, écoute par les pair

  • Bilingual Wfh Customer Service

    2 weeks ago

    Montreal, Quebec, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a Bilingual WFH Customer Service Representative/Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.**Home Office Equipment Requirements**:- Equipment will be provided by the company- High-speed internet with hardwires...

  • Bilingual Wfh Customer Service

    2 weeks ago

    Montreal, Quebec, Canada NCRi Inc. Full time

    NCRI is growing even stronger and is looking for Bilingual WFH Customer Service Representative/Collector to add to our upbeat and growing family. Our future colleague, will be team oriented, performance driven and an outside the box thinker.**Home Office Equipment Requirements**:- Equipment will be provided by the company- High speed internet with hardwire...

  • Customer Service Representative-

    2 weeks ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office.The opportunity:Reporting to the FACE Support Center (FSC) Manager, the FACE Customer Service Representative will investigate complaints or gaps in service and escalate complaints once received to the appropriate channel at all times expected to deliver on FSC Strategic Priorities and by extension...

  • Customer Service Representative

    2 months ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada Federation of African Canadian Economics Full time

    Work Location / Market: Remote work (WFH) / FACE Office. The successful candidate will service clients in all provinces and can work from anywhere in Canada.The opportunity: As a FACE Customer Service Representative, you are passionate about premium customer service, agile and able to pivot with ease, ensuring consistent delivery of premium customer service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Adecco Full time $27 - $31

    Offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC (anglais et français)Adecco Professional Staffing actuellement en partenariat avec un client établi et en pleine croissance à la recherche de talents exceptionnels pour une fantastique offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC. Cette...

  • Bilingual customer service representative

    2 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Are you looking for a part time job opportunity? Do you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?We are looking to hire the right person to join an amazing team as a part time customer service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary to permanent full-time Bilingual Customer Service Representative (FR/EN) to work for our client located in Toronto, ON. As a Bilingual Customer Service Representative , you will play an important role in helping investors achieve their retirement and other life goals. You will take great pride in ensuring all requests...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada LifeWorks Full time

    Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workLevitt-Safety...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Prime Hires Full time

    Position Title: Bilingual Customer Service RepresentativeEst. Start Date: ASAPContract Duration: 6 monthsPay Rate: $23-26/hourWork Location: Montreal, QCWork Type: HybridSchedule: Monday to Friday, 8:30am-4:30pmSUMMARY OF DAY TO DAY RESPONSIBILITIES:Investigative, customer adjustments, payment reversals, global money transfers, reconciliations: email, phone,...

  • Bilingual Customer Care Representative

    2 weeks ago

    Montreal, Quebec, Canada Staples Full time

    Bilingual Customer Care Representative Bilingual Customer Care Representative (12 Month Contract)Staples is business to business. You're what binds us together.Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian...

  • Bilingual Customer Service Representative

    7 days ago

    Montreal, Quebec, Canada The Cigna Group Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Remco Full time

    Grow your career with Remco A leader in the warehousing & distribution industry as a Bilingual Customer Service Representative for our team in Montreal. The Customer Service Representative is the engine of Remco Providing excellent customer service is essential in this position.A great opportunity to join an amazing team supporting customer accounts &...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Remco Full time

    Grow your career with Remco A leader in the warehousing & distribution industry as a Bilingual Customer Service Representative for our team in Montreal. The Customer Service Representative is the engine of Remco Providing excellent customer service is essential in this position.A great opportunity to join an amazing team supporting customer accounts &...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Fairstone Full time

    WHO WE ARE:Eden Park Inc. ("EdenPark") is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a bilingual customer service representative. Be part of Canada's leading provider of responsible lending solutions to serve Canadians.At Fairstone we invest in our teams. We offer a broad training program where you will be...