Bilingual Customer Service Representative

7 days ago

Montreal, Quebec, Canada Prime Hires Full time

Position Title: Bilingual Customer Service Representative

Est. Start Date: ASAP

Contract Duration: 6 months

Pay Rate: $23-26/hour

Work Location: Montreal, QC

Work Type: Hybrid

Schedule: Monday to Friday, 8:30am-4:30pm

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Investigative, customer adjustments, payment reversals, global money transfers, reconciliations: email, phone, and tickets

Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

CUSTOMER:

-Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

-Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

-Identify opportunities to improve service delivery

-Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

-Interact with partners by responding to requests in an effective and timely manner

-Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering)

-Be knowledgeable of and comply with Bank Code of Conduct

Skills:

-Bilingual in French and English

-Ability to adhere to strict deadlines and handle high volumes of work

-Excellent quantitative and analytical skills

-Excellent organizational and time management skills

-Ability to work independently, as well as part of a team

-Self-motivated and goal-oriented

-Ability to adapt to changing policies and procedures

-Attention to detail is crucial.

-Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)

-Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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