Current jobs related to Bilingual Customer Service Professional - Kitchener, Ontario - Manulife
-
Bilingual Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada Orbit Insurance Services Full timeAbout the Role:We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Orbit Insurance Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
3 weeks ago
Kitchener, Ontario, Canada Orbit Insurance Services Full timeAbout the Role:We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Orbit Insurance Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
4 days ago
Kitchener, Ontario, Canada Sun Life Full timeJob Title: AA/GIC Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at Sun Life. As a key member of our client service team, you will be responsible for providing exceptional service to our clients and advisors, ensuring timely and accurate processing of...
-
Bilingual Customer Service Representative
4 days ago
Kitchener, Ontario, Canada Sun Life Full timeJob Title: AA/GIC Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at Sun Life. As a key member of our client service team, you will be responsible for providing exceptional service to our clients and advisors, ensuring timely and accurate processing of...
-
Bilingual Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling financial and non-financial transactions, and ensuring that all tasks are completed accurately and within service...
-
Bilingual Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling financial and non-financial transactions, and ensuring that all tasks are completed accurately and within service...
-
Bilingual Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving complex issues, and promoting our products and services.Key...
-
Bilingual Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving complex issues, and promoting our products and services.Key...
-
Bilingual Customer Service Representative
2 weeks ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service professional to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and promoting our products and services.Key...
-
Bilingual Customer Service Representative
3 weeks ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service professional to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and promoting our products and services.Key...
-
Bilingual Customer Service Representative
5 days ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeJob SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving their inquiries and complaints, and assessing risks for automobile and property...
-
Bilingual Customer Service Representative
5 days ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeJob SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving their inquiries and complaints, and assessing risks for automobile and property...
-
Customer Service Specialist
2 weeks ago
Kitchener, Ontario, Canada Definity Full timeAbout the RoleWe are seeking a highly skilled and motivated Billing Support Representative to join our team at Definity. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring that their billing needs are met in a timely and efficient manner.Key ResponsibilitiesManage Agency Bill...
-
Customer Service Specialist
3 weeks ago
Kitchener, Ontario, Canada Definity Full timeAbout the RoleWe are seeking a highly skilled and motivated Billing Support Representative to join our team at Definity. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring that their billing needs are met in a timely and efficient manner.Key ResponsibilitiesManage Agency Bill...
-
Bilingual Insurance Customer Support Specialist
1 month ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full timeBilingual Customer Service Broker (Strategic and High-Value Accounts)Full-timeDepartment: Home & Auto ServicesAbout UsAt Ontario Teachers Insurance Plan, we understand the importance of support during critical moments. Our mission is centered around ensuring that our employees feel appreciated, empowered, and integral to our organization. This commitment...
-
Kitchener, Ontario, Canada opentext Full timeRecherche d'un consultant principal bilingue pour la pratique de Gestion de Contenus des Services Professionnels d'OpenText OpenText est un leader mondial en gestion de l'information, où l'innovation, la créativité et la collaboration sont les composants clés de notre culture d'entreprise. En tant que membre de notre équipe, vous aurez l'opportunité de...
-
Bilingual Customer Support Specialist
1 month ago
Kitchener, Ontario, Canada Ontario Teachers Insurance Plan Full timeBilingual Customer Service Broker (Strategic and High-Value Accounts)Full-timeDepartment: Home & Auto ServicesAbout UsAt Ontario Teachers Insurance Plan, we understand the importance of support during critical moments. Our mission is clear: to provide exceptional service that our clients can rely on.We believe that when employees feel appreciated and...
-
Bilingual Enrolment Services Specialist
4 days ago
Kitchener, Ontario, Canada Sun Life Full timeJob DescriptionAs a key member of the Sun Life team, you will play a vital role in delivering exceptional client experiences and ensuring the seamless implementation of our Group Benefits Enrolment capabilities.Key Responsibilities:Provide top-notch customer service to external clients and internal stakeholdersLead the implementation of Enrolment services...
-
Bilingual Enrolment Services Specialist
4 days ago
Kitchener, Ontario, Canada Sun Life Full timeJob DescriptionAs a key member of the Sun Life team, you will play a vital role in delivering exceptional client experiences and ensuring the seamless implementation of our Group Benefits Enrolment capabilities.Key Responsibilities:Provide top-notch customer service to external clients and internal stakeholdersLead the implementation of Enrolment services...
-
Customer Success Professional
2 weeks ago
Kitchener, Ontario, Canada Targeted Talent Full timeWe are seeking a highly skilled Customer Success Professional to join our team at Targeted Talent. This is a remote position, and our company is based in Vancouver. Our client is a rapidly growing software development company.You will have the opportunity to work with a global B2B tech, SaaS, or enterprise software business, utilizing your analytical skills...
Bilingual Customer Service Professional
3 months ago
Job Description
The opportunity
Bi-Lingual Customer Service Professional – Hybrid
The DCC Customer Service Professional is the first point of contact for internal business partners and external clients (distributors) for inquiries that come into the Distributor Contact Centre via telephone or email correspondence. In this role, you will be accountable for providing support in relation to contracting, transfers, recognition and compensation related issues for distributors aligned with the various distribution channels.
As a bi-lingual Customer Service Professional, you will demonstrate superior commitment to meeting our requestor's needs by providing prompt, accurate responses to our distributors.
As our ideal candidate, your talent is your ability to communicate effectively, have an aptitude to learn and multitask in an ever-changing environment.
Responsibilities
• Research and resolve inquiries differing in complexity as they relate to contracting, transfers, recognition and compensation
• Demonstrate ability to problem solve, negotiate, and coordinate conflict management
• Collaborate and engage internal business partners in delivering solutions
• Gather and record detailed information from Distributors to resolve requests and concerns
• Meet pre-established service level agreements
• Participate in on-going service improvements
* Must be available Monday to Friday 9:00AM to 5:00 PM EST
Attributes
• Proven ability to multitask
• Confidence in your aptitude to learn and apply information quickly
• Excellent communication skills, written and verbal
• You thrive in a fast-paced, ever-changing environment in a calm and professional manner
• Ability to obtain or give information in situations which require tact, diplomacy, or persuasion
Qualifications
• Demonstrated experience in dealing with difficult situations and problem solving
• Technical competence in maintaining an information database and producing ad hoc reports
• Research skills and attention to detail are necessary to succeed in this position
• Previous customer service experience
• Post-Secondary education
• Bilingual English/French required
What motivates you?
You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.What can we offer you?
A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.Our commitment to you
Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve OuestSalary range is expected to be between
$39,525.00 CAD - $65,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
