Bilingual Customer Service Representative

2 months ago


Kitchener, Ontario, Canada Sun Life Full time

Job Title: AA/GIC Bilingual Customer Service Representative

Job Summary:

We are seeking a highly skilled and bilingual customer service representative to join our team at Sun Life. As a key member of our client service team, you will be responsible for providing exceptional service to our clients and advisors, ensuring timely and accurate processing of transactions related to our AA/GIC products.

Key Responsibilities:

  • Provide service to agents and customers from pre-sale to issue to after sale service
  • Daily processing of transactions related to our products
  • Complete all work with a high attention to detail and accuracy
  • Communicate daily with agents, clients, team leaders and other staff
  • Respond pro-actively to client inquiries or concerns
  • Develop and maintain good client relationships while ensuring confidentiality
  • Review documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data
  • Provide phone support on rotational basis

Requirements:

  • Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide
  • Strong written and verbal skills
  • Excellent customer service skills
  • Proven ability to work well in a multitasked environment
  • Ability to learn and understand different computer systems and programs quickly
  • Solid organizational abilities (ability to prioritize work and handle a variety of responsibilities daily)
  • Excellent interpersonal skills
  • Ability to identify the question and relay accurate information about our contractual and administrative processes in a clear and understandable format
  • Display professionalism at all times
  • Proven ability to work in a stressful and fast-paced environment with fluctuating work volumes
  • Ability to work and contribute in a team environment
  • Good attention to detail
  • Problem solving and good judgment
  • Mathematical skills
  • Adaptability and flexibility
  • Ability to work overtime as needed

What's in it for you?

  • Opportunities to learn new skills, grow and move into different roles
  • Trusting, diverse and inclusive working environments
  • Supportive leadership who's focused on your success and well-being
  • We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include: Comprehensive benefits Retirement & stock investment Pay for performance reward Wellness programs, benefits and health incentives Paid vacation based on experience and additional days to support family care and personal emergencies


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