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Bilingual Customer Service Representative

2 months ago

Kitchener, Ontario, Canada Orbit Insurance Services Full time

About the Role:

We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at Orbit Insurance Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our insurance products and services.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating to management as needed.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer experience.

Requirements:

  • Language Skills: Fluency in English and French (written and verbal).
  • Insurance Knowledge: Minimum 3 years of experience in the insurance industry, with a focus on customer service.
  • Education: High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision coverage.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Work-Life Balance: A flexible work environment that supports work-life balance.