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Bilingual Customer Service Representative

2 months ago


Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time
About the Role

We are seeking a highly skilled and bilingual customer service professional to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and promoting our products and services.

Key Responsibilities
  • Client Service and Support
    • Handle incoming calls and written requests from clients, providing accurate and timely information about our products and services.
    • Assess and resolve client complaints in a professional and courteous manner.
  • Product and Service Promotion
    • Engage with clients to promote our products and services, and achieve sales targets.
    • Provide information and answer questions about our products and services, and make recommendations to clients as needed.
  • Administrative and Operational Tasks
    • Manage client records and update rate manuals as required.
    • Perform other administrative and operational tasks as assigned by management.
Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

  • Language Proficiency
    • Proficiency in French language is required.
  • Insurance Industry Knowledge
    • Must have a RIBO license or be willing to obtain it within three months of employment.
    • Completion of insurance courses such as CIP Principles and Practice, Property 1, and Automobile is required.
  • Technical Skills
    • Intermediate knowledge of Microsoft Office applications is required.
Benefits and Opportunities

We offer a competitive salary, bonuses, group benefits, pension plan, continuing education coverage, professional development resources, flexible work options, and opportunities for growth and advancement.

  • Competitive Compensation
    • Rewarding salary and bonuses.
  • Industry-Leading Benefits
    • Industry-leading group benefits.
  • Pension and Retirement Plan
    • Defined benefit pension plan.
  • Professional Development
    • Coverage of continuing education and licensing fees.
    • Access to learning resources like LinkedIn Learning.
  • Work-Life Balance
    • Flexible work arrangements.
  • Opportunities for Advancement
    • Opportunities for career advancement.