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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual customer service professional to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and promoting our products and services.
Key Responsibilities- Client Service and Support
- Handle incoming calls and written requests from clients, providing accurate and timely information about our products and services.
- Assess and resolve client complaints in a professional and courteous manner.
- Product and Service Promotion
- Engage with clients to promote our products and services, and achieve sales targets.
- Provide information and answer questions about our products and services, and make recommendations to clients as needed.
- Administrative and Operational Tasks
- Manage client records and update rate manuals as required.
- Perform other administrative and operational tasks as assigned by management.
To be successful in this role, you will need to possess the following qualifications and skills:
- Language Proficiency
- Proficiency in French language is required.
- Insurance Industry Knowledge
- Must have a RIBO license or be willing to obtain it within three months of employment.
- Completion of insurance courses such as CIP Principles and Practice, Property 1, and Automobile is required.
- Technical Skills
- Intermediate knowledge of Microsoft Office applications is required.
We offer a competitive salary, bonuses, group benefits, pension plan, continuing education coverage, professional development resources, flexible work options, and opportunities for growth and advancement.
- Competitive Compensation
- Rewarding salary and bonuses.
- Industry-Leading Benefits
- Industry-leading group benefits.
- Pension and Retirement Plan
- Defined benefit pension plan.
- Professional Development
- Coverage of continuing education and licensing fees.
- Access to learning resources like LinkedIn Learning.
- Work-Life Balance
- Flexible work arrangements.
- Opportunities for Advancement
- Opportunities for career advancement.