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Customer Service Representative, Canada

3 months ago

Remote, Canada AngioDynamics Full time
JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.

Essential

Responsibilities:

  • Provides Customer Service support to our external and internal customers.
  • Handles customer requests including the fulfilment of purchase orders, credit and debit memos, and product and order status inquiries.
  • Support inquiries that come from the public Customer Service Message Center.
  • Resolves order discrepancies to resolution.
  • Partners with Operations regarding inventory reconciliation and/or discrepancies
  • Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.
  • Is expected to demonstrate initiative in serving the needs of all customers by thoroughly researching to resolve issues and identify process improvement needs.
  • Is committed to developing a close working relationship with sales representatives and other customer service representatives to convey information about potential and committed sales orders.
  • Works in cooperation with Production Planning, the sales force and distributors in the tracking of orders placed and any special pricing considerations.
  • Demonstrate accountability in serving the needs of all customers regardless of whether the information requested is readily available or not.
  • Issues RMA numbers to customers and forwards information to Customer Service team daily.
  • Shared responsibility with other Customer Service Reps.
  • Will crosstrain with other Customer Service Reps on all aspects of position on an ongoing basis, when applicable.
  • Works on special projects as required.
  • May perform other duties as assigned
QUALIFICATIONS -The requirements listed below are representative of the knowledge, skill or ability required.
Education and Experience

Must be fluent in both French and English

  • Associate's Degree in related field
  • Bachelor's degree preferred
  • Equivalent work related experience acceptable in lieu of degree: Yes
  • Minimal 3 years of demonstrated experience in customer service, commercial operations project support experience required.
  • Fluent in both English and French required (written and verbal).
  • N/A Certifications Required
  • Any preferred education, experience or certifications: N/A
Skills/Knowledge

  • Fluent in both English and French (written and verbal).
  • Exceptional interpersonal skills.
  • Strong organizational skills.
  • Strong communication skills (written and verbal).
  • Ability to effectively communicate both internally and externally.
  • Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence. #lIRemote