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Resident Services Coordinator
3 months ago
The Domus Group of Companies is an industry leader providing innovative real estate investment and management solutions. For 17 years, the Domus team has specialized in student housing and multi-residential property management, development, condo management and asset stabilization.
We are a love-to-have-fun team that craves growth. We focus on giving a superior customer experience to our renters and investors alike.
Together, with BTC Student Housing Ltd, comes an inspired project: Veda Exclusive Student Living. With four buildings on Academy Way, Kelowna and another site in Prince George, we are a full-service student accommodation community featuring studio apartments and built primarily for students and young professionals. We are not your average property management company; we focus on providing the most positive, good-vibes-only culture. We aim to be THE place for students to live while furthering their higher education and we take enjoyment and care in contributing to one of life's most memorable experiences.
- A predictable 9-5 schedule that does not include regularly scheduled weekends outside of peak season
- A dynamic, supportive and cooperative work environment-we have high goals and we want to have fun achieving them
- Health & Wellness benefits program
We are searching for a detail-oriented, organized professional that loves to build and foster great relationships with residents and team members alike. With a proactive approach, this person will be the welcoming face to our residents at the front desk, helping them with daily requests and inquiries and facilitating regular resident services tasks.
This position reports to the Head of Student Housing-Veda
What's a typical day?- greeting residents and visitors at the front desk and assisting with their daily inquiries
- organizing & delegating maintenance requests via email and through our internal software systems
- communicating with residents and contractors to ensure our community and buildings are well-maintained.
- Organizing parking applications and payments, follow up on rent collections, and offer excellent resident service and information to ensure all residents have a thorough understanding and a catered experience
- Working closely with our team in Kelowna and our headquarters in Waterloo, ON to ensure we over-deliver on every promise though the entire resident journey
- 3-5 years customer service experience in hospitality or related customer-service industry
- Completion of a post-secondary educational program an asset but not a requirement
- Excellent communication and interpersonal skills
- Solid organization and time management skills
- Proficiency in Microsoft Office suites, Google Docs, and an eagerness to work with processes and apps, like Mailchimp, Google Calendar and Streak, to make communication streamlined and organized
- Has a high level of emotional intelligence with the ability to connect with people in a positive and inspiring way
- A compassionate problem solver with negotiation capabilities
- Accountable to set and achieve deadlines independently
- Sees change as an opportunity for growth and looking to grow and move up within a team
- Answer phone and email inquiries about maintenance requests/resident services
- Administer the work order system to ensure that maintenance requests are completed in priority & keep our residents updated
- Track work order completion and follow up as needed
- Respond to contractor queries and provide access to complete repairs
- Complete necessary suite inspections and weekly building common area inspections as per inspection guidelines provided and keep inspection reports on file
- Process sublet agreement submissions
- Respond to noise complaint issues
- Receive and process daily payment reports for rent, parking, and other various payments, including following up on the collection of tenant chargebacks
- Assist with resolving resident complaints including but not limited to providing necessary back up information for escalated issues
- Update database notes with each resident interaction/transaction
- Help to educate & inform tenants of how to keep their suite functional and well-kept and coordinating resident communication
- Help to plan & process move-out appointments, cleaning, repairs for move outs & ins around Sept, Jan & May (when we see tenant turnover)
- Coordinate ongoing office supply purchases
- Provide support to upper management as required
- After-hours on-call rotation: on a rotation with other staff/after-hours designates
- Perform other duties as needed to help keep VEDA running smoothly
- Be a raving fan of the VEDA brand and a reliable, happy team member
This position is scheduled Monday-Friday between 9am and 5pm with a hybrid remote/in-office work schedule. The schedule is subject to some potential changes at certain times of the year such as peak busy times (mid-April/mid-May, mid-August/September).
This is a full-time position. Competitive salary plus benefits provided.
To apply: To apply: Please email your cover letter & resume (PDF format) to Please include RESIDENT SERVICES COORDINATOR-VEDA KELOWNA in the subject line.
The Domus Group of Companies is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please reach out to us if needed.
Please email your cover letter & resume (PDF format only) to Please includeJob Title and location in the subject line. Or you may fill out our application form here.
Domus Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please reach out to us if needed.
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