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Guest Service Agent

3 months ago

Jasper, Canada FAIRMONT Full time

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains.

Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest.

We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us.

If you have ever dreamed of working in Jasper, don't miss out on this opportunity.


First impressions are everything As a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests.

Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.


What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Follow Front Office policies, procedures and service standards
  • Welcome, checkin and checkout guests
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Efficiently handle all guest queries and requests
  • Promptly and pleasantly handle phone calls and guest messages
  • Process and balance postings for each shift
  • Maintain Company issued float and balance for each shift
  • Ensure that the Front Desk is appropriately supplied and stocked at all times
  • Follow all safety and sanitation policies
  • Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
  • Other duties as assigned

Qualifications Your experience and skills include**:

  • Related work experience in the hospitality/service industry required
  • Previous Front Office experience an asset
  • Excellent organizational, written and verbal communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

  • Fastpaced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and worldrenowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
  • Sitting: 01 hrs/day
  • Walking: 78 hrs/day
  • Standing: 78 hrs/day
  • Bending/Reaching: 03 hrs/day
  • Pushing/Pulling: 03 hrs/day
  • Physical effort: medium, required to lift up to 50lbs
  • Environmental stress: busy atmosphere

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.