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Guest Services Coordinator

2 months ago

Jasper, Canada Accor Full time

Position Title: Guest Services Coordinator

Company: Accor

Accor is seeking a committed Guest Services Coordinator to enhance our team. In this role, you will be instrumental in delivering outstanding service to our clientele via telephone, establishing a welcoming atmosphere for their upcoming stay. This position provides a variety of benefits and avenues for professional development within the organization.

Key Responsibilities:

  • Deliver courteous and professional assistance to guests
  • Manage room bookings and inquiries efficiently
  • Accurately document reservation details in the system
  • Optimize room revenue through effective upselling and promotional strategies
  • Assist team members with booking requirements
  • Comply with the company's policies and procedures

Required Qualifications:

  • At least 1 year of experience in Front Office, Reservations, or Sales
  • Proficient command of the English language and telephone communication skills
  • Typing proficiency of approximately 40 words per minute
  • Familiarity with hotel amenities and local attractions
  • Excellent communication and organizational abilities

Work Environment:

  • Dynamic, upscale hospitality setting
  • Physical demands: minimal, with the ability to lift up to 30lbs
  • Environmental factors: high-traffic atmosphere

Eligibility Requirements: Must possess legal authorization to work.

Joining Accor means becoming part of a diverse and inclusive workforce that prioritizes individual development and innovation. If you are dedicated to providing exceptional service and crafting memorable guest experiences, we encourage you to consider this opportunity as a Guest Services Coordinator.