Royal Services Agent

2 months ago

Jasper, Canada Accor Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Royal Services Agent. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all who visit our hotel.

Key Responsibilities:

  • Provide professional, friendly, and engaging service to guests via telephone, email, and in-person
  • Follow front office policies, procedures, and service standards to ensure consistency and quality
  • Respond promptly and professionally to guest inquiries and concerns, either by telephone or radio system
  • Reserve hotel accommodations for guests in various market segments, including leisure, business travel, and conventions
  • Accurately record all required reservation information in our Central Reservations System and Property Management System
  • Review and update reservations to ensure accuracy and maximize room revenues
  • Monitor and track special promotions and communicate information to operational departments
  • Process and distribute guest messages, wake-up calls, and incoming faxes
  • Have a working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering
  • Maintain and monitor our 'Royal Service' software
  • Ensure guest requests are assigned to the appropriate departments and followed up in a timely manner
  • Monitor the fire computer and fire phone, and inform the Security Department of all emergencies while following emergency procedures
  • Book daily excursions, golf tee times, dining reservations, and other guest activities as required
  • Serve as a liaison for guests requiring information on all aspects of the hotel
  • Handle and distribute faxes, voice messages, and written messages for internal and external guests
  • Have full knowledge of the hotel's emergency procedures
  • Adhere to the hotel's vehicle handling and safety policies while driving hotel vehicles
  • Follow all safety and sanitation policies

Requirements:

  • Computer literate in Microsoft Windows applications
  • Minimum 1 year front office, reservations, or sales experience
  • Good knowledge of hotel facilities and previous experience with Property Manager, AccorLiveFRSReservations, FH&R Intranet, and Microsoft Office applications
  • Willingness to work shifts, including night shifts
  • Computer and typing skills, approximately 40 words per minute
  • Professional telephone etiquette and excellent command of the English language
  • Excellent organizational, written, and verbal communication skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a Royal Services Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring that every guest has a memorable experience.Key Responsibilities:Provide...

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a Royal Services Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring that every guest has a memorable experience.Key Responsibilities:Provide...

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    2 months ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and dedicated Royal Services Agent to join our team. As a key member of our Central Services team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    2 months ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and dedicated Royal Services Agent to join our team. As a key member of our Central Services team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    3 weeks ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    4 weeks ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    4 weeks ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    3 weeks ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    Job Title: Royal Services AgentAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and customer-focused Royal Services Agent to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide professional,...

  • Royal Services Agent

    2 weeks ago

    Jasper, Canada Accor Full time

    About the Role:We are seeking a highly skilled and experienced Central Services Agent to join our team at Fairmont Jasper Park Lodge. As a Central Services Agent, you will be responsible for providing exceptional guest service over the telephone, responding to guest inquiries, and ensuring that all guest requests are met with a high level of professionalism...

  • Royal Services Agent

    1 week ago

    Jasper, Canada Accor Full time

    Job DescriptionAt Fairmont Jasper Park Lodge, we are seeking a highly skilled and experienced Central Services Agent to join our team. As a Central Services Agent, you will be responsible for providing exceptional guest service over the telephone, ensuring that our guests feel valued and have a memorable experience.Key ResponsibilitiesOffer professional,...

  • Royal Services Agent

    2 months ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and customer-focused Central Services Agent to join our team at Fairmont Jasper Park Lodge. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.Key ResponsibilitiesProvide professional, friendly, and...

  • Royal Services Agent

    1 month ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and customer-focused Central Services Agent to join our team at Fairmont Jasper Park Lodge. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.Key ResponsibilitiesProvide professional, friendly, and...

  • Royal Services Agent

    2 weeks ago

    Jasper, Canada Accor Full time

    About the RoleWe are seeking a highly skilled and experienced Central Services Agent to join our team at Fairmont Jasper Park Lodge. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesProvide professional,...

  • Royal Services Agent

    4 months ago

    Jasper, Canada Accor Full time

    Company Description Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper...

  • Real Estate Career Launchpad

    1 week ago

    Municipality of Jasper, Canada Royal LePage Real Estate Full time

    Unlock Your Real Estate PotentialRoyal LePage Real Estate is dedicated to empowering you to succeed in your real estate career. Our cutting-edge technology, lead generation tools, and comprehensive training programs will equip you with the skills and knowledge needed to excel in the industry.Industry-Leading Tools and ResourcesA customer relationship...

  • Guest Services Agent

    5 months ago

    Jasper, Canada RMSI-JTAC Full time

    **Reports to**: Guest Service Supervisor/Asst Supervisor and Guest Service Coordinators Introduction If you are passionate about the outdoors and embrace the idea of living and playing in the mountains while working on a mountain with a team of like-minded individuals, Jasper SkyTram is the place for you! Jasper SkyTram is considered a “must do” for...