Guest Experience Agent, Columbia Icefield
4 weeks ago
Compensation:
The wage for this position is $16.50 / hour + An end of season performance bonus of up to $1.00 for every regular hour worked once you complete your contract
What will be your daily pursuit?:
Guest Experience Agents provide an upbeat, professional service that goes above and beyond our guests’ expectations. You will come across thousands of guests a day from all over the world, so being up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week will vary.
What perks can you expect?:
- $15 per day housing and meals (based on double occupancy)
- $500 referral bonus for each peer referred.
- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
- Providing guests with a warm welcome prior to entering the Glacier Discovery Centre (GDC)
- Educating guests on the Pursuit Attractions and guiding them through the purchasing process
- Providing guests information on the local area
- Assisting with tour group check-in, and coordinating with dispatch for logístical changes to orders
- Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk
- Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
- Operate the point-of-sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
- Communicate with co-workers and management, forward observations and comments in a timely fashion
- Uphold the high standard of environmental stewardship expected for all employees
- Other duties as assigned
What skills and experience do you need for this job?:
- Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position
- Must get excited at the idea of living and working in a remote (yet very social) environment
- Previous guest service and cash handling experience an asset
- Guest service-oriented mindset and a passion for delivering memorable experiences
- Ability to think on the fly and outside the box with a positive attitude
- Second language is an asset
- Mature, energetic, dependable and self-motivated
- Enjoy working with a team in a busy, fast-paced environment
- Good conflict resolution and problem-solving skills an asset
- Must enjoy working outdoors, even in challenging mountain weather conditions
- Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
- Be prepare for all season weather (Snow, Rain, Wind, Hail)
- Must meet the Organization grooming and appearance standards
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
- Standard First-Aid or higher an asset
What will your work environment be like?:
This fun, summer job runs immediately until October 9
- Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around national parks.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
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