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Guest Services Representative

2 months ago

Jasper, Canada Accor Full time

Job Overview:

We are seeking motivated individuals to join our team as Guest Services Representatives at Accor. In this role, you will play a crucial part in delivering outstanding customer service via telephone, ensuring that all guest inquiries and issues are handled efficiently and courteously. The ideal candidate will possess excellent communication abilities, be proficient with technology, and thrive in a dynamic environment.

Key Responsibilities:

  • Providing courteous and professional service to guests
  • Addressing guest inquiries in a timely manner
  • Managing hotel reservations
  • Updating and maintaining reservation databases
  • Assisting with guest requests and messages
  • Coordinating guest activities and bookings
  • Complying with safety regulations

Required Qualifications:

  • Proficient in Microsoft Windows
  • Prior experience in a Front Office role is advantageous
  • Strong command of the English language
  • Excellent interpersonal skills
  • Ability to collaborate effectively within a team

Work Environment:

  • Fast-paced, upscale hotel atmosphere
  • Opportunity to build lasting relationships with colleagues

Additional Information:

Candidates must be legally authorized to work in Canada. Accor is dedicated to fostering diversity and inclusion within the workplace, providing equitable opportunities for all employees to achieve their full potential.