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Accounts Receivable-cash Application Representative

4 months ago

Richmond Hill, Ontario, Canada Staples Canada Full time
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Who we are


We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting.

We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs.

We are looking for people who are curious, passionate and put the customer first.

We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment.

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do:

  • Processing manual credit card payments and the completion of invoice copy requests

Specifically, You Will:

  • Research and assist in solving payment discrepancies and work with Credit & Collections team to promptly and efficiently resolve issues
  • Promptly process cash, credit and debit memos and use other documentation support when necessary to resolve account differences with customers
  • Process manual credit card payments in an accurate and timely manner
  • Complete invoice copy and payment receipt requests in a timely manner
  • Communicate professionally and effectively in a clear and concise manner to both internal and external parties
  • Minimize unapplied and onaccount cash balances
  • Meet or exceed established service level agreements (SLAs) and standard operating procedures (SOPs)

Some of what you need:

  • Minimum college school diploma in finance or related field
  • Bilingual work experience is an asset fluent in English and French
  • Experience with accounting, credit and/or collections is an asset
  • Ability to work in an organized manner with attention to detail, accuracy and confidentiality
  • Resourceful and strong analytical and problemsolving skills
  • Customer centric mindset
  • Knowledgeable of lockbox and collections processes and customer support functions
  • Basic understanding of accounting processes
  • Ability to identify and address concerns before they become problems and to recommend solutions
  • Strong ability to communicate both orally and in writing
  • Strong ability to navigate or learn systems and tools
  • Experience with collection software is an asset

Additional information:

  • Hybrid Work Environment

Job Finance

Location(s) CA-ON-Richmond Hill

Schedule Full-time

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**Employment Statement