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Cash-A-Cheque Teller Supervisor

2 months ago


Richmond Hill, Ontario, Canada Cash-A-Cheque Full time
Cash-A-Cheque Teller Supervisor Job Description

We are seeking a highly skilled and experienced Teller Supervisor to join our team at Cash-A-Cheque. As a key member of our financial services team, you will be responsible for overseeing the daily operations of our tellers and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Authorize Routine Deposits and Withdrawals: Ensure that all transactions are processed accurately and efficiently.
  • Establish Work Schedules and Procedures: Develop and implement effective work schedules and procedures to maximize productivity and minimize errors.
  • Examine and Verify the Accuracy of Work: Conduct regular audits to ensure that all work is completed accurately and to a high standard.
  • Prepare and Submit Reports: Generate and submit regular reports to management on key performance indicators and areas for improvement.
  • Perform Same Duties as Workers Supervised: Demonstrate a strong understanding of our products and services and be able to perform the same duties as our tellers.
  • Recruit and Hire Staff: Participate in the recruitment and hiring process for new tellers and other financial services staff.
  • Maintain Operation of Computer Systems, Equipment, Machinery: Ensure that all computer systems, equipment, and machinery are functioning properly and make recommendations for upgrades or repairs as needed.
  • Review and Update Credit and Loan Files: Conduct regular reviews of credit and loan files to ensure that all information is up-to-date and accurate.
  • Prepare Statements on Delinquent Accounts: Generate and submit statements on delinquent accounts to management for review and action.
  • Forward Irreconcilable Accounts for Collector Action: Identify and forward irreconcilable accounts to our collection agency for further action.
  • Complete Credit and Loan Documentation: Ensure that all credit and loan documentation is completed accurately and in a timely manner.
  • Authorize Loan and Credit Applications: Review and authorize loan and credit applications in accordance with our policies and procedures.
  • Process Money, Cheques and Credit/Debit Card Payments: Process all money, cheque, and credit/debit card payments in accordance with our policies and procedures.
  • Manage Cash: Ensure that all cash is handled accurately and in accordance with our policies and procedures.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 7 months to less than 1 year or equivalent experience.
  • Computer and Technology Knowledge: MS Office and Google Docs.
  • Work Conditions and Physical Capabilities: Fast-paced environment, large workload, tight deadlines, and work under pressure.
  • Personal Suitability: Accurate, client focus, dependability, interpersonal awareness, judgement, organized, reliability, and work term: permanent.