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Cash-A-Cheque Teller Supervisor

2 months ago

Richmond Hill, Ontario, Canada Cash-A-Cheque Full time
Cash-A-Cheque Teller Supervisor Job Description

We are seeking a highly skilled and experienced Teller Supervisor to join our team at Cash-A-Cheque. As a key member of our financial services team, you will be responsible for overseeing the daily operations of our tellers and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Authorize Routine Deposits and Withdrawals: Ensure that all transactions are processed accurately and efficiently.
  • Establish Work Schedules and Procedures: Develop and implement effective work schedules and procedures to maximize productivity and minimize errors.
  • Examine and Verify the Accuracy of Work: Conduct regular audits to ensure that all work is completed accurately and to a high standard.
  • Prepare and Submit Reports: Generate and submit regular reports to management on key performance indicators and areas for improvement.
  • Perform Same Duties as Workers Supervised: Demonstrate a strong understanding of the teller role and be able to perform all duties as required.
  • Recruit and Hire Staff: Participate in the recruitment and hiring process for new tellers.
  • Maintain Operation of Computer Systems, Equipment, Machinery: Ensure that all computer systems, equipment, and machinery are functioning properly and make repairs as needed.
  • Review and Update Credit and Loan Files: Conduct regular reviews of credit and loan files to ensure that all information is up-to-date and accurate.
  • Prepare Statements on Delinquent Accounts: Generate statements for customers with delinquent accounts.
  • Forward Irreconcilable Accounts for Collector Action: Forward accounts that cannot be reconciled to the collector for further action.
  • Complete Credit and Loan Documentation: Prepare and complete all necessary documentation for credit and loan applications.
  • Authorize Loan and Credit Applications: Review and approve loan and credit applications.
  • Process Money, Cheques and Credit/Debit Card Payments: Process all types of payments, including cash, cheques, and credit/debit card transactions.
  • Manage Cash: Count and manage cash transactions to ensure accuracy and security.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 7 months to less than 1 year, or equivalent experience.
  • Computer and Technology Knowledge: MS Office, Google Docs.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, large workload, tight deadlines, work under pressure.
  • Personal Suitability: Accurate, client focus, dependability, interpersonal awareness, judgement, organized, reliability.

Work Term: Permanent

Work Language: English

Hours: 30 to 35 hours per week