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Cash-A-Cheque Teller Supervisor

2 months ago

Richmond Hill, Ontario, Canada Cash-A-Cheque Full time
Cash-A-Cheque Teller Supervisor Job Description

We are seeking a highly skilled and experienced Teller Supervisor to join our team at Cash-A-Cheque. As a key member of our financial services team, you will be responsible for overseeing the daily operations of our tellers, ensuring that all transactions are processed efficiently and accurately.

Key Responsibilities:
  • Authorize routine deposits and withdrawals to ensure seamless customer transactions.
  • Establish work schedules and procedures to optimize team productivity and efficiency.
  • Examine and verify the accuracy of work performed by tellers to maintain high standards of quality.
  • Prepare and submit reports to management on a regular basis to track team performance.
  • Perform same duties as workers supervised to stay up-to-date with team tasks and responsibilities.
  • Recruit and hire staff to ensure a skilled and motivated team.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
  • Review and update credit and loan files to ensure accurate and up-to-date customer information.
  • Prepare statements on delinquent accounts to identify and address potential issues.
  • Forward irreconcilable accounts for collector action to resolve outstanding customer debts.
  • Complete credit and loan documentation to facilitate customer transactions.
  • Authorize loan and credit applications to ensure compliance with company policies and procedures.
  • Process money, cheques and credit/debit card payments to facilitate customer transactions.
  • Manage cash to ensure accurate and secure handling of customer funds.
Requirements:
  • 7 months to less than 1 year of experience in a similar role.
  • Durée de l'emploi: Permanent with a focus on long-term career development.
  • Langue de travail: Anglais with excellent communication and interpersonal skills.
  • Heures de travail: 30 to 35 hours per week with flexibility to adapt to changing business needs.