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In-room Dining Supervisor

3 months ago

Burlington, Ontario, Canada The Pearle Hotel and Spa, Autograph Collection Full time
3 years in a In-Room Dining supervisor position

  • You would like a job with the opportunity for endless growth
  • Ability to work weekends and late nights
  • Thrives in a fastpaced environment and excels under pressure.
  • Demonstrated ability to supervise, schedule, and motivate their team.
  • Continually strives to train and develop their team.
  • Establishes and maintains open, collaborative relationships with employees.
  • Strong organizational skills and demonstrated ability to multitask and prioritize tasks.

Duties & Responsibilities

  • Communicate and be an example of Pearle Hospitality's core values by demonstrating genuine and thoughtful hospitality in the daytoday execution of duties.
  • Act as a mentor to service staff: embody a great service culture and create a high level of service standards and excellence.
  • Overall team organization and development: Working directly with the IRD servers and culinary teams
  • Train all new servers and provide inthemoment coaching as necessary.
  • Oversee and direct daytoday operations of In-Room Dining.
  • Management of shifts: daily decision making, planning, while upholding standards, product quality and cleanliness.
  • Investigate and resolve complaints concerning food quality and service.
  • Operating POS System; End of night reporting; Guest check reporting.
  • Proper opening and closing of inroom dining, assure team is abiding by daily cleaning and opening/closing checklists
  • Ensure consistency of service with clearly defined service standards and work continually at raising the bar to provide the very best guest experience.
  • Ensure daily amenities are delivered correctly and at the appropriate times.
  • Ensure pay levels of stock and place order request with Chef
  • Complete monthly inventory as required.
  • Consistent communication with At Your Service about daily inventory, 86'd items, and menu changes.
  • Fully understand and comply with all federal, provincial, and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
  • Exhibit a positive optimism and upbeat personality toward guests, suppliers, vendors, and members of the FOH and BOH teams
  • Always act with integrity and honesty, take responsibility for decisions and actions
  • Demonstrate a commitment to further develop skills and knowledge and initiates action to accomplish goals.

Advantages to being part of The Pearle Hotel & Spa Team:

  • Competitive wages
  • Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
  • Marriott discounts
  • Training and Development to support personal & professional growth
  • Career opportunities across all Pearle Hospitality properties
  • A fun place to work with an amazing team & company culture
  • Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Inroom dining supervisor: 1 year (preferred)

Work Location:
One location