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Technical Lead, Employee Technology Services

3 months ago

Toronto, Ontario, Canada Thomson Reuters Full time
Our technology drives global markets and helps professionals worldwide make decisions that matter. As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy.

Whether solving for today's challenges or tomorrow's aspirations, you will work with the industry's brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.

As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.

As part of the ongoing support and enhancements to our Employee Technology Services (ETS) we're looking for a technical lead to guide technology strategy, decision making, and operational delivery.

The role holder will focus on technology embedded in the Thomson Reuters built environment, across our global Real Estate footprint.

You will work on solutions at the intersection of people, places and technology.

About the Role:

  • In this opportunity as Technical Lead, Employee Technology Services, you will:_
  • Work with diverse teams, including HR, IT, Global Real Estate and business units, to understand the organization's needs and conduct gap analyses of employee technology services; facilitate workshops, synthesise output and develop user journeys.
  • Evaluate and recommend technology vendors and service providers across a variety of workplace and real estate technology areas.
  • Design scalable technical and functional specifications, considering factors such as desired employee experience, hybrid and built environment strategy and organisational security policies.
  • Work with strategy leaders to support the evolution of consistent global standards for the technology ecosystem in our offices, providing seamless, connected experiences for our colleagues.
  • Use a range of design methods to drive innovation; maintain an awareness of industry trends and emerging technologies that support future of work design.
  • Provide cost estimates and budget recommendations for ETS solutions, considering factors like hardware, software, licensing, and support costs.
  • Ensure new and existing capabilities adhere to industry best practices and organizational security policies, including data protection, user authentication/authorization control and audit, and regulatory compliance requirements.
  • Oversee the deployment and configuration of ETS solutions, working closely with project managers, IT teams, and vendors to ensure timely and successful implementations.

About You

  • You're a fit for the role of Technical Lead, Employee Technology Services if your background includes:_
  • A strong practical background in workplace and real estate technology ("PropTech") in a corporate environment.
  • Knowledge of various workplace technologies such as collaboration tools, productivity software, cloud services, networking and communication solutions, workplace management tools, HR, and IT systems etc.
  • Proficiency in designing and implementing technology solutions. Able to develop functional and technical specifications and understand factors impacting design, such as user experience, hybrid work environment and security policies.
  • Able to keep up to date with the latest industry trends and emerging technologies; should understand future of work concepts and their impact on workplace design.
  • Ability to assess and recommend technology vendors and service providers, based on their capabilities, cost, and alignment with the organization's needs.
  • Track record of dealing with offtheshelf and complex bespoke solutions and evaluating the tradeoffs of alternative solutions.
  • An ability to provide cost estimates and budget recommendations for ETS solutions, considering factors like hardware, software, licensing, and support costs.
  • Strong communication skills, with the ability to articulate complex technical concepts to both technical and nontechnical stakeholders, as well as the capacity to work effectively with crossfunctional teams.
  • Minimum ExperienceBachelor's degree or higher in information technology, computer science, architecture (or equivalent).
  • 5+ years practical experience in workplace technology experience design and implementation.
  • A thorough understanding of potential technologies, platforms, and employeefacing tools within the built environment: AV and video conferencing for meeting rooms, boardrooms and hybrid collaboration, including knowledge of Microsoft Teams hardware endpoints.
  • Use of IoT for occupancy monitoring, environmental quality and wayfinding.
  • Desk and meeting room reservation systems.
  • Digital workplace experience and/or IWMS platforms.
  • Intelligent buildings
  • Digital lockers and mailroom management solutions.
  • Knowledge of or an interest in: customer or employee experience frameworks and sentiment analysis; the role of technology in creating a high performing, humancentric workplace.
  • A proven track record of