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Iqmetrix - Bilingual Strategic Client Manager

3 months ago

Montreal, Quebec, Canada iQmetrix Software Development Corp Full time

What We Do:

How We Do It:

We are on a self-management journey.

As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses.

Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels.

We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
- _French Version Follows_

Team Description:


The Client Experience team is responsible for delivering an outstanding client experience and ensuring our clients extract the most value from iQmetrix products and services.


Job Summary:

***As a Bilingual (English/French) Strategic Client Manager, you'll play a crucial role in driving revenue by maximizing the value our clients derive from iQmetrix products and services. This role plays a part in contributing towards revenue growth, client retention, and maximizing data to drive decisions. At iQmetrix, we're not just about delivering outstanding client experiences; we're also committed to fostering revenue growth and ensuring long-term client retention.

Responsibilities:

  • Collaborate with strategic clients to identify opportunities for upselling and crossselling relevant iQmetrix solutions.
  • Work closely with the sales team to understand client needs and contribute to the development of tailored solutions that drive additional revenue.
  • Actively participate in discussions around new features and products, aligning client needs with innovative solutions.
  • Implement strategies to enhance client satisfaction and loyalty, ensuring they remain longterm partners with iQmetrix.
  • Proactively address and resolve client concerns, acting as a bridge between clients and internal teams to ensure a smooth resolution process.
  • Leverage your expertise to anticipate potential challenges and provide proactive solutions, reinforcing client confidence in iQmetrix.
  • Utilize powerful reporting tools to analyze client usage patterns and identify opportunities for optimization.
  • Collaborate with clients to interpret data, demonstrating the value iQmetrix brings to their business and suggesting ways to further leverage our solutions for growth.

Qualifications:

  • 35 years of related experience in Client/Account Management in the Wireless industry.
  • Excellent communication and presentation skills in both English and French (bilingual proficiency is required).
  • Energetic personality with a passion for working with people and helping clients.
  • Selfmotivated and able to work independently.
  • Ability to react quickly and effectively to clients' needs.
  • A keen understanding of how client engagement contributes to revenue growth, with a track record of driving upsell and crosssell opportunities.
  • A commitment to ensuring clients not only succeed but thrive, fostering longterm partnerships based on mutual growth and success.
  • The ability to leverage data and reporting tools to identify trends, opportunities, and areas for improvement in client engagement strategies.
- _Version Française_

Ce que nous faisons:

Le logiciel de gestion intelligente du commerce de détail d'iQmetrix est conçu pour alimenter l'industrie des télécommunications.

Notre logiciel est construit autour de la possibilité pour les détaillants de télécommunications de mettre en œuvre une stratégie d'achat n'importe où grâce à une gestion multi-canal des stocks et des solutions de vente au détail numériques ; prendre des décisions basées sur les données grâce à des rapports puissants ; et unifier les devantures et les canaux numériques pour une expérience client cohérente, en magasin, en ligne et partout ailleurs.


Comment nous le faisons:

Nous sommes en voyage d'autogestion.

Alors que nous travaillons pour nous éloigner des restrictions de la hiérarchie, les équipes construisent des réseaux collaboratifs basés sur les pairs où il n'y a pas de chefs.

Les décisions sont censées être distribuées aux personnes les mieux en mesure de les prendre, ce qui signifie plus de liberté pour les individus de contribuer à leurs plus hauts niveaux.

Nous sommes axés sur un but, aidant les individus à se connecter au sens de leur travail quotidien. De plus, nous sommes actuellement en route pour construire un environnement diversifié et inclusif. Travailler chez iQmetrix signifie toujours chercher des moyens de s'améliorer.

Description de l'équipe:


L'équipe de l'expérience client est responsable de fournir une expérience client exceptionnelle et de veiller à ce que nos clients tirent le maximum de valeur des produits et services d'iQmetrix.


Résumé du poste:

En tant que gestionnaire de client stratégique bilingue (anglais/f