Bilingual Director, Client Coverage

2 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada Full time
Job Summary

As a key member of our team, you will play a critical role in supporting our largest and most strategic institutional clients at RBC IS. Your primary focus will be on retaining and growing our client relationships, reducing service challenges, and anticipating needs through proactive account management.

Key Responsibilities
  • Build and deliver exceptional client service across the full lifecycle of our strategic clients' experience with RBC IS.
  • Responsible for anticipating, understanding, and addressing the clients' needs.
  • Develop and maintain strong relationships across various groups that support our clients, including Operations, Product, Legal, Risk, and other internal teams critical to the end-to-end client lifecycle.
  • Lead annual Strategic Relationship process, coordinating executive team members from both organizations to review clients' strategic plans and our response.
  • Coordinate internal approach, ensuring full knowledge of all client initiatives and issues.
  • Work closely with Operations, Client Management, Product, and other key support teams to ensure client expectations are fully understood and met.
  • Provide client feedback regarding product functionality and future trends to business heads.
  • Manage client escalations and contractual agreement negotiations.
  • Explore and develop upsell and cross-sell opportunities.
Requirements
  • University degree (or equivalent)
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
  • 10+ years relevant working experience in the industry (preferably in the asset servicing industry)
  • Demonstrated track record in a relationship management/sales capacity (ideally high complex relationships/targets) in the financial industry.
  • Excellent interpersonal skills and the ability to create trusted relationships with clients, prospects, and various centers of influence.
  • Dedicated and results-driven, with strong ability to lead, as well as work both independently and as part of a team.
  • Demonstrated ability to sell to/navigate complex, multilevel organizations.
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
  • Opportunity to obtain hands-on experience throughout your role.
  • Working with an exciting, close-knit, supportive, and dynamic group.
  • Opportunity to collaborate with other business segments within the bank.
  • Excellent career development and progression opportunities.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Competitive compensation.

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