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Customer Service

3 months ago

Toronto, Ontario, Canada Empire Communities Full time
Creating Communities Beyond the Home.
We are one of North America's largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas and Tennessee. Our vision is to continue to grow, innovate and Create Experiences That Matter for both homeowners and our team.
There is no set path at Empire; we offer you the opportunity to grow in ways you never imagined. Your experiences at Empire will take you where you want to grow.

Our High-Rise Division is Hiring a Customer Service Administrator at our Maverick Condominium Project in Toronto, ON.

In this customer-facing role, the Customer Service Administrator brings hands-on expertise to address your homeowners needs working in partnerships with our trades to ensure level of quality is top notch.

Customer Service Administrator is responsible for coordinating on-site service/warranty administration and database management of Tarion obligations with purchasers, construction, and trade partners from pre-delivery through to year-end warranty periods.


Learn more about our Maverick Community:

What you'll be doing:

  • Provide administration assistance to all warranty coordinators and management staff as required.
  • Assist the Manager in obtaining all fixtures and finishes warranty information for the purpose of creating a PDI take away booklet for the Pre-Delivery Inspections and assist with their preparation.
  • Maintain and manage the ongoing occupancy schedule once determined for distribution to all service employees and Fortune CCP.
  • Act as primary contact with Fortune CCP the third party PDI company ensure communication of all PDI dates for the purpose of coordinating the PDI cleans.
  • Maintain master contacts list for all site trades and update as required.
  • Daily enters and completes all data entry for deficiencies for Newstar programs, Bridgit provided by coordinators, service technicians and trades.
  • Assists with compiling new home packages, key packages, PDI packages, printing, and office filing.
  • Responsible for the daily review of all site deficiency reports and the associated distribution completion letters for PDI, 30 Day, Midyear, Year end and 2nd Year items.
  • Conducting owner outreach at predetermined intervals throughout the year to ensure continuous communication and service efforts.

What you'll bring:

  • 23 years of customer service experience in high rise construction high volume site.
  • Strong interpersonal skills and customer service skills.
  • Familiar with Tarion Guidelines.
  • Previous Bridgit and Newstar experience preferred but not required.
Why Join Empire High-Rise?
At Empire Communities, it's important to have a genuine connection with the work you do.

We believe our employees bring meaningful stories and experiences that serve as inspiration to do great work and build communities that matter.


Our High-Rise Division offers a unique experience in that:

  • You'll have the opportunity to collaborate with some of the most talented professionals in the homebuilding industry.
  • We offer benefits and compensation packages that go beyond the expected including The Employee Home Ownership Program.