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Customer Care Representative
3 months ago
Job Summary:
In our Lift-Rite business we have a challenging position for a high-energy individual interested in playing a key role in maintaining and expanding our business.
Job Summary:
Promote sales of all brands of hand pallet trucks sold by Lift-Rite Canada. Maintain and grow current sales levels for existing dealers/customer accounts and manage all customer related issues.
Establish new accounts by planning and organizing a daily work schedule to call on and promote our product line to an establish list of potential customers.
Sell hand pallet trucks (HPTs) over the phone and in person, process orders, generate reports, arrange order shipments, assist walk-in customers, and prepare quotations as requested.
Provide quick responsiveness and customer care attitude to ensure the Lift Rite mission statement is delivered. Perform other back up duties as required.Key Work Activities:
Activity A Telephone Sales/Customer Service
60%
- Handle all incoming sales calls and provide support and product information.
- Process orders and work closely with the Office Manager to ensure timely delivery of all units
- Backup Office Manager during vacations/absences
- Provide quotations and enter into CRM
- Follow up on quotes sent
- Keep management informed by submitting activity and results report, such as daily call reports, weekly work plans and monthly and annual analyses.
- Adjust content of sales presentations by studying the type of sales outlet, example Titan, Toyota, BT, Raymond and Altra Lift
- Work with management team to market HPT products in Canada including trade shows, mail outs, etc.
- Attend to walkin customers
- Maintain ongoing relationship with both potential and existing customers
Activity B Administration
30%
- Provide training and support to all dealers in order to increase awareness and offerings of the Lift Rite brand in Canada
- Resolve customer complaints by investigation problems, developing solutions, preparing reports, make recommendations to management.
- Recommend changes to products, service and warranty by evaluating any competitive developments and analyzing customer needs.
- Record HPT serial numbers on spreadsheet
File invoices
- Comply with all health and safety regulations and complete all safety trainings on time
Activity C Parts Coordinator Back-up
10%
- Act as the backup for the Parts Coordinator as required
- Provide Parts quotes in support of the Parts Coordinator or in his absence
- Process Parts orders in support of the Parts Coordinator or in his absence
- Ship Parts orders in support of the Parts Coordinator or in his absence
Education:
- Certificates & Designations, High School is required
Skills:
- Achieves Results
- Organizational Skills
- Time Management
- Develop Plans to Achieve results and Objectives
- Minimum of 1 year of experience cold calling to develop a territory of new business.
- Perform well in a fastpaced environment
- Resourceful
- Takes Initiative
- Ability to Multitask
- Committed to Customers, Develops and Maintains Relationships
