Customer Care Representative
2 weeks ago
With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow's world.
For over 130 years, Mersen has focused tirelessly on innovation to accompany its clients and meet their needs.Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless or other sectors, wherever technology is progressing, you will always find a bit of Mersen.
Responsibilities:
- Respond to customer service requests such as delivery information, stock checks, additions, cancellations, expediting, order status, Return Material Authorizations and Credits
- Investigate discrepancies resulting from shipping or pricing errors.
- Assemble information and prepare reports as required.
- Liase with other departments within the company
- Order/Data entry when required.
- Prioritize customer demands constantly
- Filing of order and packing slips in appropriate electronic files
- Work with Customer Care Team to ensure that customers are answered in a timely fashion
Required Skills:
- Minimum 2 years' relevant work experience is required
- Proficient in Outlook, Teams, Excel and Word
- Experience on an ERP system an asset
- Good data entry skills
- Excellent communication skills, both verbal and written
- Ability to act independently and with mínimal supervision
- Team Player
- Excellent organizational skills and ability to multitask
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location:
Hybrid remote in Mississauga, ON
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