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Contact Centre Representative

3 months ago

Concord, Ontario, Canada Wyse Meter Solutions Inc. Full time
Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.


The Contact Centre Representative (CCR) will be responsible for handling customer service inquiries, offering support and first-contact resolution while ensuring a high level of quality and customer experience is met.


Responsibilities

  • Identify customers' needs and providing solutions
  • Record all customer interactions within a customer database
  • Strive for customer inquiry to be resolved at firstcontact; where needed identify and assign customer follow up to appropriate next level
  • Processing form submissions and completing required data entry with high level of quality
  • Utilize Contact Centre scripts and knowledge bases when interacting with customers to ensure consistency in support provided
  • Take initiative to highlight improvement opportunities identified through customer interactions and feedback
  • Other duties as assigned

Requirements:

  • Minimum of 1 year Contact Centre or customer service experience required
  • Utilities or telecommunication industry preferred
  • Effective verbal and written communication skills
  • Selfmotivated with the ability to learn quickly
  • Able to adapt quickly in a fastpaced environment

Benefits of Working at Wyse

  • Be part of a company that is certified as a Great Place to Work
  • Give back to the community through our Wyse Helping Homes Program
  • Open yourself to amazing opportunities for career and professional development
  • Enjoy our employee perks on retail, travel, restaurants and many more
  • We offer an Employee Assistance Program
  • Join us in our quarterly employee social events
  • Be part of a collaborative environment
  • Free parking
  • TTC accessible