Switchboard Operator

2 weeks ago


Oakville, Ontario, Canada Halton Healthcare Full time
Job Description Answering internal and external phone calls on a multi-line phone within a switchboard for all three hospital sites Respond to inquiries through the physicians' answering service Maintain imminent changes on SPOK calendar for physicians and clinical staff Respond to all emergency codes and follow procedures Page/Text and or call/email physicians as required Transfer calls to appropriate departments / staff / patients Activate new pagers / swap existing pagers if damaged Documenting call transactions and codes Other related duties

Qualifications

Halton Healthcare is seeking individuals who are competent in their chosen profession; are patient/customer focused; are team players; are effective communicators; are caring and respectful and are fiscally responsible.

Grade 12 diploma required Switchboard is a 24/7, 365 day department. Must be reliable and available for shifts on short notice Minimum of 2 years of related experience working in a switchboard preferably in a hospital setting Must be able to type at least 30 wpm Experience with Outlook, Excel, Microsoft Teams & Meditech preferred Experience with SPOK an asset Excellent customer service skills Demonstrate strong interpersonal skills Excellent problem-solving ability Experience using a computer Demonstrated ability to work independently in a fast paced, stressful environment Must have strong verbal and written communication skills Able to diplomatically respond to inquiries from physicians, staff, volunteers, patients, family members and members of the general public Must be able to meet the physical requirements of the job which requires prolonged periods of sitting Satisfactory employment and attendance record required

Additional Information

Hours: Various rotating; Days, Afternoons & Nights; , , 6, 5 & 4 hour shifts; Weekdays: 7am-3pm, 8am-4pm, 9am-5pm, 5pm-9pm, 3pm-11pm, 11pm-7am; Weekends: 7am-3pm, 8am-2pm, 9am-2pm, 2pm-8pm, 3pm-11pm, 11pm-7am. Occasional 11 & 12 hour shifts may be required (9am-9pm Mon–Fri, 8am-8pm Sat & holidays, 9am-8pm Sun) Weekend and Holiday availability required. (Hours are subject to change based on operational requirements).

Salary: $ to $ per hour

Positions: 2

Date posted: June 6, 2024

Internal applications due by: June 13, 2024

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