General Office Assistant

2 weeks ago


Oakville, Canada Operating Engineers Benefits Administration Corporation (OEBAC) Full time

**Job Profile**:
The General Office Assistant (Float) will primarily be working on a scanning and archival project, however will also provide backup support in other areas as needed to facilitate OEBAC operations. This may include but is not limited providing switchboard and reception services, processing postal mail and courier deliveries, and providing backup coverage to other departments, such as the call center, as needed. The General Office Assistant (Float) is required to maintain confidentiality and professionally interact with employees, union members and the public. Other duties shall be assigned as necessary.

**Job Responsibilities/Duties**:
1. To facilitate the scanning and archival project of various historical and current physical files by:

- Scanning, naming, and uploading files into the appropriate OEBAC digital system;
- Sealing, labeling and sending the physical historical files offsite once appropriately digitized;
- Tracking document retention requirements and advising the Operations Manager when documents are eligible for recall and secure disposal.

2. To provide switchboard and reception coverage at the OEBAC Oakville facility as needed by:

- ensuring that the front entrance exterior doors are unlocked during regular business hours;
- monitoring the presence of staff and visitors in the building;
- retrieving messages from the automated phone answering system;
- answering and directing all incoming phone calls;
- forwarding all calls or messages to the appropriate department or individual;
- responding to callers to clarify messages if required;
- directing visitors to the appropriate office or department;
- providing information and direction on available OEBAC services;
- receiving concerns and complaints from members and forwarding them to the appropriate party;
- passing messages and announcements over the public address system.

3. To assist with the processing of postal mail and courier deliveries in the OEBAC Oakville facility by:

- sorting incoming postal service deliveries;
- forwarding incoming mail to the appropriate office or department;
- preparing outgoing mail for posting;
- receiving incoming courier deliveries;
- recording the receipt of courier deliveries;
- advising the intended office or department of the delivery;
- preparing the paperwork for outgoing courier deliveries;
- requesting the courier to pickup packages for delivery.

4. Other duties as assigned by the Executive Director, Operations Manager, or Human Resources Department, including but not limited to:

- providing backup coverage to other OEBAC departments as needed;
- providing overflow phone service to members calling OEBAC with questions;
- carrying out data entry tasks for OEBAC as directed;
- performing other general office administrative tasks as directed.

**Job Requirements**:

- Formal education in Record Management, Information/Archival Studies, or similar;
- Experience within the Pension and Benefit industry and/or relevant Pension and Benefit education or credentials considered a strong asset;
- Experience working in an office setting such as a doctor office or insurance office is preferred;
- Must demonstrate knowledge of pension and benefit processes and terminology;
- Call centre and/or reception experience would be considered an asset;
- passionate about helping others;
- Excellent customer service skills;
- Excellent written and verbal communication skills;
- Dedicated to providing a meaningful customer experience;
- Empathetic and able to handle emotional persons in a mature, professional manner;
- Results-oriented;
- Enjoys working in a fast-paced environment;
- Strong attention to detail in a high-volume workload setting;
- Confidentiality and protection of information is paramount;
- Knowledge of construction industry multi-employer pension and benefit plans, including eligibility banks, is considered an asset.

**Work Conditions**:

- Manual dexterity required to operate computer and peripherals;
- Interacts with employees, various management levels, and the public;
- Repetitive work.

If you are qualified and interested in this position, please submit your cover letter and resume to the attention of the Director of Human Resources, outlining your qualifications and suitability to this position.

**Salary**: $903.27-$1,129.09 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



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