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Switchboard Operator

4 months ago

Oakville, Canada Halton Healthcare Services Full time

Ref #:929201

Specific Department and Program:Communications / Switchboard

Location:Oakville

Posted Date:Mar 19, 2024

**Posting #**: 2024-929201

**Non Union**

**Position**: Switchboard Operator

**Department**:Information Communication & Technology

**Status**:Permanent Full-time

**Site**: Oakville

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

**What you’ll be doing**:

- Answering internal and external phone calls on a multi-line phone within a switchboard for all three hospital sites
- Respond to inquiries through the physicians' answering service
- Maintain on call for physicians and clinical staff
- Respond to all emergency codes
- Other related duties

**What you’ll need to do it**:
**_ Halton Healthcare is seeking individuals who are competent in their chosen profession; are patient/customer focused; are team players; are effective communicators; are caring and respectful and are fiscally responsible._**
- Grade 12 diploma required
- Minimum of 2 years of related experience working in a switchboard preferably in a hospital setting
- Must be able to type at least 30 wpm
- Excellent customer service skills
- Demonstrate strong interpersonal skills
- Excellent problem-solving ability
- Experience using a computer
- Demonstrated ability to work independently in a fast paced, stressful environment
- Must have strong verbal and written communication skills
- Able to diplomatically respond to inquiries from staff, volunteers, patients, family members and members of the general public
- Switchboard is a 24/7, 365 day department. Must be available for shifts on short notice
- Must be able to meet the physical requirements of the job which requires prolonged periods of sitting
- Satisfactory employment and attendance record required

**Date Posted**: March 19, 2024

**Application Deadline for Employees**:March 26, 2024

In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
- In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products., We ask for everyone's cooperation in our efforts to accommodate health concerns._
- All Halton Healthcare staff, professional staff and volunteers are encouraged to be vigilant about identifying and reporting safety incidents in their everyday practice. They also have a role in analysis, recommendations and follow through to implementation._