Technical Business Analyst, Digital Services

7 days ago


Remote, Canada Granicus Inc. Full time

The Company

Serving the People Who Serve the People

  • Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
  • Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloudbased solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
  • Want to know more? See more of what we do here.


This Technical Business Analyst role lives within the customer engagement arm of the Granicus' Digital Services Implementation Team and is a key member of the Implementation Services (IS) team.

This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management.

While this position may work with all products in the Digital Services portfolio, the primary focus is on the AMANDA software (Advanced Management and Data Automation).


As a Technical Business Analyst, you will bridge the gap between our government clients' business needs and the technical capabilities of the AMANDA software platform.

Leveraging your 5+ years of experience, along with your advanced SQL skills, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals.

Your role will involve gathering, analyzing, documenting, and communicating requirements, utilizing advanced SQL queries, to drive the successful delivery of AMANDA software solutions within the unique context of government processes.

Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

Essential Functions:

  • Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.
  • Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector.
  • Utilize advanced SQL querying to analyze data and gain insights into government processes, aiding in requirements identification.
  • Analyze and map current and future government processes to identify areas for improvement and optimization.
  • Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.
  • Ensure that requirements are comprehensive, wellstructured, and aligned with both government expectations and software capabilities.
  • Facilitate effective communication between technical and nontechnical stakeholders, ensuring a shared understanding of requirements within the gov tech context.
  • Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.
  • Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards.
  • Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of governmentspecific scenarios.
  • Stay updated on industry trends, best practices, and advancements within the gov tech sector.
  • Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs.

Security Requirements:

  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Qualifications:

  • Proven experience of 5 years as a Business Analyst or 4 to 6 years of related work experience with progressively increasing responsibility enterprise solutions within the gov tech sector.
  • Strong understanding of business process analysis, requirements gathering, and documentat


  • Remote, Canada Granicus Inc. Full time

    **The Company** **Serving the People Who Serve the People** - Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our...


  • Remote, Canada NTT DATA Services Full time

    Req ID: 284449  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Healthcare Business Analyst (Remote) to join our team in Remote, British Columbia (CA-BC), Canada...


  • Remote, Canada INVENT.us Full time

    **About INVENT.us** INVENT is an innovative software development consulting firm founded by industry veteran, Oleg Tishkevich and an elite team of Cloud technologists. Purpose built to assist financial organizations to modernize their advisor technology stack, INVENT is transforming how financial services operate. For years, financial organizations have...

  • Digital Marketer

    3 weeks ago


    Remote, Canada Hemlock Digital Full time

    **About us** Hemlock Digital is a boutique digital marketing service company that works with small to medium sized businesses to help them grow. We believe in growing companies sustainably with an omni-channel approach. We are a small team that packs a big punch! **The Role** Hello! Are you a digital marketer looking for a side hustle or a part time role...


  • Remote, Canada swiftlysiri Full time

    Job Overview: We are seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for analyzing and interpreting complex technical data to provide insights and recommendations for our organization. This role requires strong analytical skills, proficiency in SQL and Python, and experience in database...


  • Remote, Canada swiftlysiri Full time

    Job Overview: We are seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for analyzing and interpreting complex technical data to provide insights and recommendations for our organization. This role requires strong analytical skills, proficiency in SQL and Python, and experience in database...

  • Business Analyst

    2 months ago


    Remote, Canada Agriculture Financial Services Corporation Full time

    At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces...


  • Remote, Canada swiftlysiri Full time

    Job Overview:We are seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for analyzing and interpreting complex technical data to provide insights and recommendations for our organization. This role requires strong analytical skills, proficiency in SQL and Python, and experience in database...

  • Business Analyst

    7 days ago


    Remote, Canada Agriculture Financial Services Corporation Full time

    At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces...


  • Remote, Canada Tri-global Full time

    **AGILE BUSINESS ANALYST (API MANAGEMENT PLATFORM)** **Requisition #**: R24-3002 **Location**: Remote (within Canada) **Engagement Type**: Contract **Number of Resources required**:1 **Rate (CAD)**:Up to $105 per hour / Commensurate with related experience and market competitiveness **Term**: 12 months (2024-04-01 to 2025-03-31) with two additional...

  • Business Analyst

    3 weeks ago


    Remote, Canada Celero Solutions Full time

    **Your Opportunity** **A Day in the Life** - Gather and assess customer needs, utilizing structured processes to establish business priorities. - Create business and/or mapping requirements for systems analysts. - Understand and test banking system defects and enhancements based on business rules and detailed specifications. - Document, maintain and follow...


  • Remote, Canada Hero Digital - Job Board Full time

    **What you'll do**: - Develop and maintain delivery approaches, and effectively execute and deliver throughout the life of assigned project(s) according to established processes and procedures, utilizing the correct tools, and ensuring success is defined and expectations are set and met. - Act as a trusted collaborator with the development team regarding...

  • SEO Manager, Content

    3 weeks ago


    Remote, Canada Digital Sisco Full time

    **Digital Sisco Is Making a Difference** We’re a dynamic young SEO agency making bold strides. At Digital Sisco, we take a unique approach to SEO by seamlessly integrating it with our clients' marketing strategies and business objectives. Our goal is not just to help them rank; it’s to drive _real results_. We’re looking for people who share this...


  • Remote, Canada 247Labs Full time

    **Job Description: Technical Project Manager/ Business Analyst** **Position Overview**: **Key Responsibilities**: - Lead the planning, execution, and successful delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards. - Act as a Scrum Master, facilitating daily scrums, sprint planning...

  • Business Analyst

    2 weeks ago


    Remote, Canada Entrust Disability Services Full time

    Entrust has a newly created Business Analyst opportunity that will appeal to a motivated, driven, and data-focused professional who would thrive in a dynamic and challenging working environment. Put your established critical thinking and problem solving skills to work as you design, develop, and maintain Entrust systems reporting and analytical solutions...

  • Business Analyst, Web

    2 weeks ago


    Remote, Canada FreshBooks Full time

    **About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide....


  • Remote, Canada Agriculture Financial Services Corporation Full time

    At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces...

  • Business Analyst

    7 days ago


    Remote, Canada Celero Solutions Full time

    Your OpportunityA Day in the Life Gather and assess customer needs, utilizing structured processes to establish business priorities. Create business and/or mapping requirements for systems analysts. Understand and test banking system defects and enhancements based on business rules and detailed specifications. Document, maintain and follow...

  • Digital Analyst

    3 weeks ago


    Remote, Canada EDB Full time

    **A Little About Us** Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world's fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or...


  • Remote, Canada Acumatica Full time

    Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica is looking for a **Technical Business** **Analyst** to join our Distribution team in Montreal, Canada! **Responsibilities**: -...