Business Analyst, Web
6 months ago
**About FreshBooks**:
FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you'll find it with us.
**The Opportunity - Business Analyst, Web**:
As a Business Analyst for the web team, your primary responsibility will be to analyze and assess business requirements, processes, and systems related to the public website. You will collaborate with stakeholders to deliver web projects as per plan, and help identify areas of opportunity to streamline process and workflows. You will lead gathering and documenting requirements, conducting UAT reviews and collaborating with PMO to maintain delivery of website-related projects. You will work closely with cross-functional teams, including Creative Services, Web, Marketing and Data to ensure the successful delivery of initiatives.
NOTE: This role can be worked **remotely** from the above location.
**What You'll Do as a Business Analyst, Web**
- Engaging with stakeholders to identify and document business requirements for the website while maintaining ongoing requirements and involving various team members from both business and technical teams to ensure effective communication
- Participating in user acceptance testing (UAT) to validate that website features and functionalities are aligning with business requirements. Identifying and reporting any defects or issues and working closely with developers to resolve them
- Analyzing existing business processes and workflows associated with the website, identifying bottlenecks, inefficiencies, and areas for improvement. Proposing process enhancements and optimization strategies to enhance efficiency and effectiveness.
- Performing data analysis to uncover trends, patterns, and insights related to website performance, user behavior, and key performance indicators (KPIs). Utilizing web analytics tools and data visualization techniques to present findings to stakeholders and provide recommendations for the way forward.
- Supporting website-related projects throughout their lifecycle, assisting in project planning, resource allocation, and timeline management. Coordinating with development teams to ensure the incorporation of requirements and alignment with project objectives.
- Communicating project updates, findings, and recommendations to stakeholders in a clear and concise manner. Facilitating discussions and meetings to gather feedback and ensure alignment between business objectives and website initiatives.
- Staying up-to-date with industry trends, emerging technologies, and best practices in web design, user experience, and digital marketing. Continuously seeking opportunities to enhance website performance, usability, and conversion rates.
**What You'll Bring to the Role**
- 3+ years of proven experience as a Business Analyst or similar role, preferably in website development or digital projects.
- Strong analytical skills with the ability to collect, organize, and analyze complex data sets.
- Proficiency in requirements-gathering techniques, business process modelling, and data analysis tools.
- Experience in agile methodologies, familiarity with Jira, Confluence
- Familiarity with web analytics platforms like Google Analytics and Data Studio (Looker).
- Knowledge of web technologies, content management systems (CMS) like WordPress.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
- Detail-oriented with a focus on delivering high-quality results within established timelines.
**You'll Stand Out If You Bring Experience In**
- Project management experience with large cross-functional teams
- Thorough knowledge of GA4 and Google Tag Manager
- Basic understanding of Core Web Vitals metrics
- Thorough knowledge of Git/Github, Fastly, Gatsby, and experience with SFMC, Pendo, Pardot and Interaction Studio
**Our Commitments to You**:
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego Here are some of the ways FreshBooks recognises and rewards our full-time employees:
- ** Comprehensive Health and Wellness Benefits. **Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
- ** Perk
-
Business Analyst
6 months ago
Remote, Canada Netsmartz LLC Full time**Greetings Everyone!** We are urgently seeking to fill the following opportunity. **Company Description-** Netsmartz is a USA-based software company founded in 1999. The company provides a pre-vetted pool of top 5% software developers from global locations. Netsmartz fast-tracks clients' development through nearshore, offshore, and remote team options....
-
Business Analyst
6 months ago
Remote, Canada eCapital Full time**About Us**: eCapital supports small and mid-sized companies throughout the United States, Canada, and the United Kingdom by providing alternative financial solutions like invoice factoring, factoring lines of credit, and asset-based lending to accelerate their access to capital. Through its Commercial Finance, Freight Factoring and ABL divisions, eCapital...
-
Business Analyst
6 months ago
Remote, Canada Elmwood Full time**BUSINESS ANALYST** Are you looking for a real professional challenge? An organization capable of supporting your ambitions? A company where autonomy, openness and family spirit are at the heart of a stimulating daily life? We are the largest Canadian manufacturer of high-end custom cabinets in North America. We need people like you. We are seeking a...
-
Business Analyst
6 months ago
Remote, Canada Vretta Inc. Full timeVretta is looking for a self-driven Business Analyst with exceptional analytical thinking and communication skills. This position also requires excellent organizational skills and creative problem solving ability. The Business Analyst should have the attitude and energy to ensure that our partners and staff function productively, strategically, and feel...
-
Technical Business Analyst
6 months ago
Remote, Canada swiftlysiri Full timeJob Overview: We are seeking a skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for analyzing and interpreting complex technical data to provide insights and recommendations for our organization. This role requires strong analytical skills, proficiency in SQL and Python, and experience in database...
-
Business Analyst
6 months ago
Remote, Canada SinaLite Full timeSinaLite is a family owned business which has been operating since 1999. What started as a small 1,200 square-foot print shop which operated a single small AB-Dick printer has blossomed into a company of 150+ employees, containing several million dollars worth of printing equipment, and achieving a yearly sales revenue of 40+ million with over 20,000+...
-
Netsuite Business Analyst
6 months ago
Remote, Canada Harbor Full timeHarbor is seeking a NetSuite Business Analyst & Administrator, Integration to work on a one-year contract with our growing company. The NetSuite Business Analyst & Administrator, Integration plays a key role in improving business process and configuring and maintaining the NetSuite software so the company can maximize its workflow and achieve its business...
-
IT Business System Analyst
6 months ago
Remote, Canada at Higher Logic Full timeHigher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital...
-
Lead Generator
6 months ago
Remote, Canada Wellington Web Design Full time**Job Opportunity: Lead Generator - Web Design and SEM Marketing Services** Join our dynamic team and play a crucial role in driving the growth of our web design and search engine marketing (SEM) services! We are currently seeking a highly motivated and detail-oriented Lead Generator to assist in populating our leads sheet with potential clients. This...
-
SAP Hcm Om/pa Business Analyst
6 months ago
Remote, Canada Mphasis Full time**Position Title**:SAP HCM OM/PA BUSINESS ANALYST **Location: (Onsite) Canada** SAP HCM OM/PA BUSINESS ANALYST **Job Description**: The SAP Business Analyst will work closely with HR Service Delivery team and other IT Service Delivery Towers to deliver HR solutions and maintaining the work the Agility system. Assist in testing completed programs against...
-
Deployment Analyst
6 months ago
Remote, Canada American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Overview: What You'll Do: -...
-
Business Analyst
6 months ago
Remote, Canada Compest Solutions Inc Full time**Job title**: BSA / Business Analyst **Location: Vancouver, Canada** **Position Type-Regular** Full-Time Salary **Please reply** with your **expected Salary range--** **General Accountability** **Specific Accountabilities** - Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures. - Maintain and demonstrate...
-
Business Analyst
6 months ago
Remote, Canada Compest Solutions Inc Full time**Job title**: BSA / Business Analyst (Oracle Primavera Unifier) **Location: Remote in Canada** **Position Type-Regular** Full-Time Salary **Please reply** with your **expected Salary range--** **General Accountability** **Specific Accountabilities** - Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures. -...
-
Technical Business Analyst, Digital Services
6 months ago
Remote, Canada Granicus Inc. Full time**The Company** **Serving the People Who Serve the People** - Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our...
-
Technical Project Manager/ Business Analyst
7 months ago
Remote, Canada 247Labs Full time**Job Description: Technical Project Manager/ Business Analyst** **Position Overview**: **Key Responsibilities**: - Lead the planning, execution, and successful delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards. - Act as a Scrum Master, facilitating daily scrums, sprint planning...
-
Analyste D'affaires Business Analyst
6 months ago
Remote, Canada INTEGRIM Full time**Faire carrière avec une entreprise verte?** Depuis 1992, INTEGRIM accompagne les entreprises et les organisations dans le développement durable, par le traitement et la gestion numérique des documents d'entreprise. Nous estimons qu’en 30 ans, ensemble avec nos clients, nous avons réduit l’impact de déforestation de plus de 20,000 arbres! Et nous...
-
Data Analyst Team Lead
2 weeks ago
Remote, Canada WhereTo Full timeCompany OverviewWhereTo is a business travel startup from San Francisco that has evolved into an agile development and design studio within the Flight Centre family. Our mission is to make business travel better for everyone.We provide an AI-powered travel platform for corporate travel, using machine learning algorithms to recommend personalized travel...
-
Analyste QA
6 months ago
Remote, Canada Borealis Full time** POSTE 100% TÉLÉTRAVAIL - APPLIQUANTS DOIVENT RÉSIDER AU QUÉBEC ** Avec près de 20 ans d'expertise à notre actif, nous avons conservé notre mentalité de start-up tout en devenant le leader des logiciels d'engagement des parties prenantes. Au quotidien, cela se traduit par un style de management plus horizontal que hiérarchique. Boréalis est à...
-
Servicenow Itsm Techno Functional Analyst
6 months ago
Remote, Canada Compest Solutions Inc Full time**ServiceNow ITSM techno functional Analyst** **(Mobile domain) Business Analyst** **Location: Remote work EST hour** **CAD$90 - 100K/Annum** **Please reply** with your **expected Salary range--** **ServiceNow ITSM techno functional Analyst**, Experience in Requirement gathering for **ITSM and integrations.** Develop and document the ITSM requirements...
-
Cyber Security Analyst
6 months ago
Remote, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of **Cyber...