Technical Business Analyst, Digital Services

5 months ago

Remote, Canada Granicus Inc. Full time

**The Company**

**Serving the People Who Serve the People**
- Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
- Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
- Want to know more? See more of what we do here.

This Technical Business Analyst role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management. While this position may work with all products in the Digital Services portfolio, the primary focus is on the AMANDA software (Advanced Management and Data Automation).

As a Technical Business Analyst, you will bridge the gap between our government clients' business needs and the technical capabilities of the AMANDA software platform. Leveraging your 5+ years of experience, along with your advanced SQL skills, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals. Your role will involve gathering, analyzing, documenting, and communicating requirements, utilizing advanced SQL queries, to drive the successful delivery of AMANDA software solutions within the unique context of government processes. Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

**Essential Functions**:

- Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.
- Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector.
- Utilize advanced SQL querying to analyze data and gain insights into government processes, aiding in requirements identification.
- Analyze and map current and future government processes to identify areas for improvement and optimization.
- Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.
- Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities.
- Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context.
- Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.
- Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards.
- Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios.
- Stay updated on industry trends, best practices, and advancements within the gov tech sector.
- Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs.

**Security Requirements**:

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

**Qualifications**:

- Proven experience of 5 years as a Business Analyst or 4 to 6 years of related work experience with progressively increasing responsibility enterprise solutions within the gov tech sector.
- Strong understanding of business process analysis, requirements gathering, and documentat

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