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Support Analyst

3 months ago

Montreal, Quebec, Canada GIRO Inc Full time
We harness our collective intelligence to impact people's lives by enhancing urban mobility efficiency. Our innovative software solutions and expert services in public transportation and postal operations are recognized worldwide.
Being part of a Quebec-based company that stands out internationally for the quality and efficiency of its transport software solutions;
Being at the forefront of project deployment with our clients, comprised of some of the largest public transport companies worldwide;

Our mission is to assist our clients in the success of their high-performance infrastructure supporting our software through our high-quality consulting services, installation skills, and support with our structured approach focused on trust, collaboration, and partnership.

The performance of our installations The efficiency of our support With a transparent, personalized approach To our clients undergoing technological transformation In a stimulating Agile work environment, centered on people, while enjoying work.

The technical analyst at the service center uses problem-solving, analytical, and communication skills to resolve various complex technical problems related to software installation at the client's site.

The technical analyst collaborates with marketing, project, and development teams to propose technological environments that meet the client's needs in an On-Premise or GIRO cloud-hosted context.

Among other things, they create, document, and maintain documents related to technical architecture.

To fulfill their responsibilities effectively, the technical analyst at the service center understands the elements necessary for deploying and installing our software in the client's environment, hosted by GIRO.

They keep their knowledge of the tools and systems required for their analysis work up to date.
The technical analyst at the service center reports to a practice manager.
Deliver excellent quality within an excellent context
Participate actively in Agile activities and continuous improvement not only for oneself but also for the team
Respond to technical questions submitted by project, marketing, and development staff Write, validate, and update technical documents related to application installations on hardware infrastructure or software configuration at the client's site
Write, validate, and update the sizing of our hosting solution Prepare or participate in training provided to system architects at the client's site
Assist the project manager in resolving deployment or software installation issues
Conduct remote sessions with the client to resolve complex problems
Occasionally provide training to new hires
Innovative Collaborative Enjoy encouraging, praising, supporting, and showing interest in teammates
Deliver quality service
Accountability, respect, commitment, curious, modest, autonomous, open, courageous, and flexible
Flexible working hours, including telecommuting to promote work/life balance;
Christmas and New Year's Day off and paid;
An employee assistance program (EAP) and telemedicine;
Several recognition and team-building activities: team breakfasts, yoga or aerobics classes,
A GIRO day where employees are encouraged to enjoy outdoor activities;