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Technical Support Analyst

2 months ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role

The Global Banking Technology & Operations (GBTO) team at SGS Société Générale de Surveillance SA is seeking a skilled Application Support Analyst to join our dynamic team. As a key member of our IT feature team, you will provide technical and functional support for our applications used by trading and risk analysts based in New York.

Key Responsibilities
  • Provide technical support for our applications, ensuring stability and uptime
  • Collaborate with the Dev team to deliver high-quality services to our traders
  • Maintain the user's ticket backlog using Unity
  • Troubleshoot live production incidents and resolve issues efficiently
Requirements
  • Minimum of 3 years of experience working as an application support analyst
  • Bachelor's degree in computer science, engineering, or equivalent job experience
  • Track record of delivering continual improvements and automations
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
Our Culture

At SGS Société Générale de Surveillance SA, we value commitment, responsibility, team spirit, and innovation. We are committed to delivering exceptional service to our clients and stakeholders.