Support Analyst

4 days ago

Montreal, Quebec, Canada Tarkett Full time
Job Summary

We are seeking a highly skilled and experienced Support Analyst to join our team at Tarkett. As a Support Analyst, you will be responsible for delivering critical IT services to various locations and users within your territory, ensuring seamless support and minimizing downtime.

Key Responsibilities
  • Implement, maintain, and support end-user systems, hardware, software, and mobile telephony devices across the enterprise.
  • Communicate and advise directly with users to resolve issues through phone, email, instant messaging, and ticketing systems in a timely manner.
  • Manage hardware and peripheral inventory, consumables, and other supplies to ensure availability as needed for users.
  • Perform de-installation and recovery of separated user hardware, license removal, and ensure compliance with retention requirements.
  • Manage assets within the asset management solution to ensure proper assignments are made timely and paired with appropriate users.
  • Test new hardware, software, and peripherals prior to deployment to ensure end-users do not experience any limitations.
  • Document various training materials for delivery to end-users as needed.
  • Contribute to the review and creation of knowledge base articles within the ITSM solution.
  • Implement best practices and maintenance procedures, monitor system health, gather statistics, and troubleshoot related errors and alerts as needed.
Requirements
  • Associate degree in computer science, information technology, or equivalent relevant professional experience.
  • ~1+ years of experience working with information technology hardware and software while directly supporting end-users.
  • ~Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
  • Extensive computer, hardware, software, and analytical skills.
  • O365, MAC, and Windows OS experience.
About Tarkett

Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. We offer a wide range of products, including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. We are committed to reducing greenhouse emissions and water consumption, and we are the only flooring company recognized by the Asthma and Allergy foundation.

We value diversity in backgrounds and experiences and promote an inclusive workplace where all employees can perform at their best. At Tarkett, we help create great spaces, and we believe in taking care of our people, our customers, and our planet.

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