Various PM-02 job opportunities in the Quebec region

Various PM-02 job opportunities in the Quebec region - We look forward to your application

Reference number: CSD24J
Selection process number: 2024-CSD-EA-QC Employment and Social Development Canada - Service Canada - Quebec Region
Various locations in the Quebec province.
PM-02
$68,849 to $74,180

For further information on the organization, please visit

To learn more about the online application process, you can watch this short video

Closing date: 25 June :59, Pacific Time

Who can apply: Canadian citizens and permanent residents whose residence or work location postal code begins with G, H, or J.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.

​​​ INDIGENOUS
Indigenous peoples can simply send us a resume and a short cover letter to the following email address: EDSC.CRR.AUTOCHTONES-INDIGENOUS.-

Persons with disabilities who are unable to apply online can contact us to the following email address: ​EDSC.DSS.2024-CSD-EA-QC a​.
We will contact you as soon as possible.

You will be contacted for further assessment and, if you pass all the stages, you will be qualified in a pool of candidates for the future needs.​

Duties

About the positions

Most of the positions available will be for Benefits officer.

Benefits Officer:
As a Benefits Officer, you will have to provide prompt, courteous and accurate service, contributing effectively to the processing of Employment Insurance or Old Age Security claims. The position requires empathy and impartiality, as well as the ability to make and communicate decisions on complex claims.

Program Officer:
As a Program Officer, you will have to administer one or more grants and contributions programs, as well as analyze applications for the New Horizons for Seniors Program, Canada Summer Jobs, Work-Sharing and the Temporary Foreign Worker Program.

Citizen Services Specialist:
As a Citizen Services Specialist, you will have to promote government service offerings to employers and organizations, as well as assess citizens' needs and recommend appropriate service offerings. The position requires travel outside the office to visit clients, make presentations and participate in community activities.

Integrity Services Investigator:
As an Integrity Services Investigator, you will have to investigate, prosecute and validate compliance and adherence to program requirements in the processing of Employment Insurance, Old Age Security, Enforcement and Temporary Foreign Worker Program. The position requires traveling outside the office as necessary for the files to be processed.

Work environment

At ESDC, we have been recognized as one of Canada's Top 100 Employers for the fifth year in a row, Canada's Top Family-Friendly Employers (2024), and the National Capital Region's Top Employers

Within a few months you can benefit from paid statutory holidays, vacation leave, social benefits, and pension plan

Paid training will be offered to you. Selected candidates will be required to successfully complete a training and structured learning program followed by exams or a certification for most positions.

Employment and Social Development Canada (ESDC) operates on a flexible work model that supports sharing in-person experiences that are essential to cohesive, collaborative and high-performing organization while continuing to provide flexibility to support offsite work. At an individual level, this is captured in annually reviewed work arrangements with the on-going objective to balance operational requirements with employee individual circumstances and work preference.

In the context of ESDC's mandate, most positions are identified as either onsite or hybrid (combination of onsite and offsite work). Some jobs require on-site work because the job cannot be done effectively or efficiently off-site.

Indigenous public servants could benefit from an exception to this hybrid model in order to be able to work from their communities depending on the type of positions to be filled.

Where operationally feasible, ESDC also supports flexibility related to the work schedule including, a compressed work week, varying start and end times, and leave with income averaging.

Intent of the process

The purpose of this selection process is to create a pool of qualified candidates to meet Service Canada's need to hire new public servants throughout the province of Quebec. This pool could also be used to staff similar positions with various tenures, titles and security requirements within Employment and Social Development Canada.

Most of the positions available will be for Benefits officer. The majority of the positions offered will be fixed-term contracts with the possibility of extension. Casual positions may also be offered.

Assessment priority could be given to people based on the needs to be filled and their interests, either for bilingual positions, in-person positions or for certain geographic locations. The second language assessment will be the first step in the process for candidates applying for bilingual positions.

Employees already occupying an equivalent level position at Service Canada, whether term or indeterminate, and seeking an assignment or deployment, are invited to express their interest in taking on new positions to their manager and to complete their talent management plan.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

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• Secondary school diploma;
​or
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• An acceptable* combination of education and customer service experience.

​​ ​​*Acceptable combination of a minimum of 3 years of secondary school AND approximately 12 months of work experience in a customer service-related field.​

ESSENTIAL EXPERIENCE:

E1: Experience of approximately 6 months in providing services or programs to the general public, including obtaining and communicating information that requires explanation or clarification. ​

E2: ​​Experience of approximately 6 months in interpreting and applying legislation or policies.​

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
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• French Essential
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• Bilingual Imperative (BBB/BBB)
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• Bilingual Imperative (CBC/CBC)

• Bilingual Imperative (BBC/BBC)

SECOND LANGUAGE WRITING SKILLS SELF-ASSESSMENT
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult: Unsupervised Internet Test of Second Language Writing Skills.

ESSENTIAL COMPETENCIES:

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• ​​Use of technology​
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• Judgment​
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• Client focus​
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• Interpersonal awareness
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• Decisiveness
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• Reliability
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• Written communication
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• Oral communication​​

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:

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• Experience* in the interpretation and application of policies, procedures or legislation in the delivery of Employment Insurance (EI) programs; ​

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• Experience* in the interpretation and application of policies, procedures or legislation in the delivery of Canada Pension Plan (CPP) and/or Old Age Security (OAS) programs;

• ​​Experience* in the delivery of services or programs within the Programs Branch of Employment and Social Development Canada;

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• Experience* conducting interviews and/or integrity surveys within Employment and Social Development Canada;

*Experience of approximately 6 months in the last 4 years.

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENTS​​​​:

Some positions may require to be :

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• Willing and able to work overtime as required;
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• Willing and able to travel as required. ​​

​​While these operational requirements are listed, please understand that overtime and travelling are not necessarily a regular occurrence. Our approach is balanced and reasonable. Our priority is to build a supportive and inclusive work environment and we are open to working with employees to accommodate needs.​

Conditions of employment

Reliability Status security clearance

Tests

PSEE - Test of Judgement UIT

Applicants must complete the Public Service Entrance Exam: Test of Judgement Unsupervised Internet Test as part of the screening for this selection process. This test assesses the judgement required for solving problems in work-related situations. You will have 75 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult:

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

​​​​You have the right to participate in the assessment process in the official language of your choice.

​​Applicants are encouraged to identify only the location(s) in which they are interested in working. By expressing an interest in a location, you acknowledge the requirement, if applicable, to relocate.

​​ WHAT CAN YOU EXPECT FROM THIS PROCESS?

​​Simple and virtual selection process If you are successful at the initial screening stage, you will be informed of the rest of the process by email.
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• Supervised online test will be administered.
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• An interview will be administered.
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• ​​Reference checks will be conducted.

​​During the selection process, your general conduct, and communications, including emails, may be used to assess qualifications and skills.

​All candidate work and responses must be done independently, without assistance from any other individual, without consultation on the Web, and without the use of artificial intelligence (AI) tools.

​Selection based on asset qualifications, top-down selection, random selection, interest in bilingual positions and/or interest in certain geographical locations may be used at any stage of the selection process, including nomination.

​​ It is your responsibility to ensure that your contact information is accurate and up to date before applying. Ensure that your applicant profile is up to date by checking the "Personal Information" section under the "My Account" tab on the portal. (Name and Identification, Address, Contact Information, Education, Languages, Résumé).​

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